Abdalla Mahfouz Abozied

Revenue ManagerFull Time

• Job Details:- Assist in organizing and preparing the weekly Yield meeting. - Ensure all pertinent information is recorded and given to all Reservations personnel. - Ensure the VIP's, regular guests, clients of top producing companies receive priority in bookings. - Ensure daily input of individual reservations is correctly entered into computer. - Ensure group reservations and group operations, and VIP reservations are handled according to procedure. - Ensure that all correspondence is on hand for all arrivals, and any adjustments have been made. - Assist in completing the performance appraisal of reservation personnel. - Represent the department in the absence of revenue manager for daily briefing and meetings. - Responsible for planning, supervising, and supporting the reservation agent staff in order to achieve optimal customer satisfaction and surpass the annual revenue targets. - Encourage teamwork, consistency of service and proper coordination. - Supervising staff, ensuring quality of work meets the hotel standard, and motivate staff to achieve positive contribution on a daily basis and reduce customer complaints and errors by on-the-job training. - Arranging reservations and routing for timetables, hotel manuals, reference guides. - Enforcing and maintaining standards of performance within area of responsibility. - Performing a proper hotel firming check to maximize hotel utilization and reduce no-shows. - Handling customer requirements and requests professional ensuring minimum complains and supporting travel agents confirmation and arranging VIP bookings Requirements. - Handle the full reservation system as per SOP - Contacting direct Client and tour operators. - Market the property and open new Chanel and source. - Create packages and products based on season Requirements