Abdalla Sallam

IT Specialist at alsoadaa group

Giza, Giza, Egypt

alsoadaa group

Egypt

Job Details:Provided technical support to end-users, resolving hardware, software, and network issues across various platforms and environments. Installed, configured, and maintained computer systems, printers, and peripheral devices, ensuring minimal downtime and optimal performance. Monitored and responded to service tickets via ticketing systems, achieving an average resolution time well within SLA targets. Educated users on system functionality, troubleshooting steps, and best practices to enhance productivity. Collaborated with cross-functional teams to escalate and resolve complex technical issues efficiently. Maintained detailed documentation of issues, solutions, and system changes, contributing to knowledge base improvements.

smart window

Egypt

Job Details:Delivered first-line technical support to employees, diagnosing and resolving IT issues related to hardware, software, and network connectivity. Managed user accounts and permissions in Active Directory, ensuring secure access to organizational resources. Conducted routine system maintenance and updates, minimizing security vulnerabilities and improving overall system reliability. Supported the onboarding process by setting up workstations, configuring email accounts, and providing initial training on IT systems. Monitored and prioritized support requests, ensuring timely resolution and maintaining high customer satisfaction. Assisted in deploying and troubleshooting network devices such as routers, switches, and wireless access points.