Abdalla Hassan

Client Service Representative

• Job Details:Analyzed customer complaints and service trends to identify and correct systematic and payment issues. Evaluated software or hardware to recommend improvements or upgrades. Resolved issues with first call and escalated more complex issues to obtain necessary customer support. Assisted customers with product installation, troubleshooting, and usage questions. Analyzed statistical data from inspections and tests in order to recommend changes in process controls or design modifications that will improve our service. Processed deposits and payouts according to the policy.

Call Center Agent

• Job Details:Maintained call logs and records of customer interactions and transactions. Identified customer needs by actively listening to them during conversations. Prepared and evaluated CRM reports to identify problems and areas for improvement.