Abdalla Anwer

It Help Desk Specialist at Deutschland Technology Limited

Alzawya Alhamraa, Cairo, Egypt

Nov 2023 - Present -1 yr, 9 months

Egypt , Qalubia

Advanced technology services-ATS

Apr 2023 - Nov 2023 -7 months

Job Details:• Provide technical support • Examine operating systems and repair faults • Use of computers and computer systems, including systems, programs and equipment, software and hardware • Communicate with supervisors and co-workers by phone, email, or in person • Decision making and technical problem solving • Register and document the data and information of the company • Work on site and remotely

fgs outsourcing

Sep 2022 - Apr 2023 -7 months

Egypt , Cairo

Feb 2022 - Sep 2022 -7 months

Egypt , Cairo

Job Details:• Solve customer’s technical complains in professional way. • Apply standard and advanced CPE configuration. • Through working there, Troubleshooting and Supporting for ADSL • Supporting Ray Telecom customers in installing their ADSL connection & troubleshooting for any problems concerning the connection or their Network, and that allow me to deal with different brands of ADSL routers & modems also a lot of network components. • Working as a Technical Support (1st line customer support) in Internet Egypt call center troubleshooting ADSL with our customers and configure variety of modems and routers • Configuring static IPs and username. Installation ADSL • End-user support. • Handling customers on telephone • Solved problems (Win XP. Win 7. Win 8. Win 10) • Solve LAN problems and make network. • Technical Support & Operational Engineer • Support ADSL problems with customers back to back.