Abdalaziz Ahmed Abdalaziz

Senior Supplier ExperienceFull Time

• Job Details:▪ Managing the Supplier Support Backoffice and Chat teams’ processes and KPIs. ▪ Built the SOPs for the complaints team. ▪ Monitoring the team Quality. ▪ Built a dashboard visualization to track our numbers to help us improve our delivery rate & OKRs. ▪ Increased the delivery% for RTRs from 20% to 58%. ▪ Handling suppliers’ escalations if exist. ▪ Building strong relationships with our suppliers and addressing key points they mention. ▪ Analyzing the main requests or complaints to find more effective solutions to save resources.

Senior Supplier ComplianceFull Time

• Job Details:▪ Responsible for the supplier complaints team and managing the function’s processes and KPIs. ▪ Responsible for the wholesale key accounts as an Operations Account Manager.

Operations SpecialistFull Time

• Job Details:▪ Monitoring orders’ fulfillment on a day-to-day basis. ▪ Track orders schedule and make sure that orders are being fulfilled on time. ▪ Track all items’ stocks and prices related to the supplier on a regular basis. ▪ Analyze supplier history and take needed actions to enhance his performance. ▪ Troubleshoot and investigate fraud and troubled orders. ▪ Reduce cancellation due to late delivery and following up with suppliers. ▪ Optimize operational processes and procedures for maximum efficiency while maintaining quality standards. ▪ Train & Onboard new suppliers (Companies & Wholesalers). ▪ Set optimized work processes with our partners to ensure high delivery rates and minimum cancellation rates