AH
Abd al Rahman Hussein
Technical Support Specialist
Cairo, EgyptWork Experience
Teleperformance
Mar 2022 - Aug 2022 -5 months
Egypt
- Job Details:Provided prompt, efficient, detailed service by engaging directly with Ring's customers. Troubleshot and resolved a wide range of technical issues efficiently. Maintained high customer satisfaction ratings through effective problem-solving and communication. Assisted customers with technical inquiries and provided step-by-step guidance. Contributed to team success by sharing knowledge and best practices. Adapted to new technologies and processes quickly to ensure seamless support.
Builder Constructions
Jul 2021 - Feb 2022 -7 months
Egypt
- Job Details:Managed financial records and transactions for the startup. Prepared and analyzed financial statements and reports. Assisted in budgeting and forecasting processes. Ensured compliance with accounting standards and regulations. Collaborated with other departments to support financial decision-making.
Ison (formerly Wasla)
Feb 2020 - Jun 2021 -1 yr, 4 months
Egypt
- Job Details:Provided technical support to Vodafone UK customers in a call center environment. Troubleshot and resolved a wide range of technical issues efficiently. Maintained high customer satisfaction ratings through effective problem-solving and communication. Assisted customers with technical inquiries and provided step-by-step guidance. Contributed to team success by sharing knowledge and best practices. Adapted to new technologies and processes quickly to ensure seamless support.
Education
Bachelor's Degree in Foreign Trade and Economics
Helwan UniversityJan 2023