AbdElrhman Mahmoud Ibrahim

System Administrator at Telecom Egypt (sprint Egypt)

Marg, Cairo, Egypt

Jan 2024 - Present -1 yr, 7 months

We-Data Company

Jun 2022 - Feb 2024 -1 yr, 8 months

Egypt

Job Details:Install, upgrade, support and troubleshoot printers and computer hardware issues. Monitor and quick respond to incoming requests related to IT issues. Use ICD support tool to receive requests from all employees and fast response on the same tool. Maintain the daily performance of computer systems. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation. Use SCCM, Quick Assist, and remote desktop tools to remote devices related to users to solve technical issues. Install any program related to We-Data company such as Microsoft Teams, Power BI, Oracle, Discovery, Cisco AnyConnect, SCCM, Nexthink, VIB V2, any program related to Microsoft company. Join any PC to domain, add or remove user from groups in AD, add admin privilege, open USB, shared folder, all mailbox issues, setup printer drivers and support any issue related to AD.

El-Ezapy Group Company

Feb 2020 - May 2022 -2 yrs, 3 months

Egypt

Job Details:Monitor and respond quickly to incoming requests related to IT issues. Install, upgrade, support, and troubleshoot printers, and computer software/hardware. Join any PC to domain, add or remove user from groups in AD, add admin privilege, open USB, shared folder, all mailbox issues, setup printer drivers and support any issue related to AD. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation.