Abd ElaAzim Haggag

Implementation & support Team LeadFull Time

SR. Application ConsultantFull Time

• Job Details:Analyzes customer reported problems and reports to appropriate channels problem areas in products. Delivers technical training to newly hired support staff. Collects and analyzes business and accounting requirements. Works with the development department in testing and implementing new product features, recommended structures, and throughput. Recommends new strategies and programs for customer support and satisfaction. Loads companys software products onto computers and networks at the customer site. Analyzes business processes, design and implement business cycles and workflows. Responds to client inquiries concerning product operation and diagnoses system hardware, software, and operator problems. Instructs users on use of software products, and manuals. Provides updates, status, and completion information to manager, problem request tracking system, and/or users. Refers major hardware/software problems to the service personnel/development department for correction. Responsible for customers smooth operation on company products. Reports any and all problems which might affect total customer operation performance to customers management and to his manager. Aids customers in implementation issues and final results verification. Acts as a liaison between technical department at Microtech and customers using the software in regards to system effectiveness, modification requests, performance issues, new applications, etc.

Application Consultant & Oracle Database AdminFull Time

• Job Details:Analyzes customer reported problems and reports to appropriate channels problem areas in products. Delivers technical training to newly hired support staff. Collects and analyzes business and accounting requirements. Works with the development department in testing and implementing new product features, recommended structures, and throughput. Recommends new strategies and programs for customer support and satisfaction. Loads companys software products onto computers and networks at the customer site. Analyzes business processes, design and implement business cycles and workflows. Responds to client inquiries concerning product operation and diagnoses system hardware, software, and operator problems. Instructs users on use of software products, and manuals. Provides updates, status, and completion information to manager, problem request tracking system, and/or users. Refers major hardware/software problems to the service personnel/development department for correction. Responsible for customers smooth operation on company products. Reports any and all problems which might affect total customer operation performance to customers management and to his manager. Aids customers in implementation issues and final results verification. Acts as a liaison between technical department at Microtech and customers using the software in regards to system effectiveness, modification requests, performance issues, new applications, etc. • DBA Tasks • Installing and upgrading the Oracle server and application tools • Allocating system storage and planning future storage requirements for the database system • Creating primary database storage structures (tablespaces) after application developers have designed an application • Creating primary objects (tables, views, indexes) once application developers have designed an application • Modifying the database structure, as necessary, from information given by application developers • Enrolling users and maintaining system security • Ensuring compliance with your Oracle license agreement • Controlling and monitoring user access to the database • Monitoring and optimizing the performance of the database • Planning for backup and recovery of database information • Maintaining archived data on tape • Backing up and restoring the database • Contacting Oracle Corporation for technical support