Abd El Razik Syed Ali Osman

General Manager – Self ConsultancyFull Time

• Job Details:• ARO Hospitality Management (AROHM.) A young company, which ranges from hospitality solutions to Sports solution with their unique strategies, ensuring repeated customers, was founded in 2015, based in Abu Dhabi United Arab Emirates then moved to Cairo, with an extensive track record of the founder hospitality experieriences, as a new hospitality management company and revenue management consulting firm for independent hotels, resorts and Clubs. • Based on my 40 years extensive background and experiences in hospitality ( hotel and clubs operations and strategies ) in United Arab Emirates and being the founder of the company Following are Responsibilities : Responsibilities • Operational Assessment and Improvement: Conduct Operational Audits: Evaluate the current operations, identify inefficiencies, and recommend improvements. Standard Operating Procedures (SOPs): Develop or refine SOPs to ensure consistent service quality and operational efficiency. • Strategic Planning: Business Strategy Development: Assist in creating long-term strategies for growth, market positioning, and competitive advantage. Market Analysis: Analyze market trends, competitor performance, and customer preferences to guide strategic decisions. • Financial Management: Financial Analysis: Review financial statements and performance metrics to identify areas for cost reduction and revenue enhancement. Budgeting and Forecasting: Develop budgets and financial forecasts to support strategic planning and operational goals. • Marketing and Sales Enhancement: Marketing Strategy: Develop and implement marketing plans to attract and retain customers. Sales Improvement: Identify opportunities to increase sales through targeted promotions, partnerships, and sales training. • Human Resources and Training: Staff Training Programs: Design and deliver training programs to improve staff skills, service quality, and customer satisfaction. HR Practices: Advise on recruitment, retention, and employee engagement strategies to build a motivated and effective workforce. • Customer Experience Optimization: Guest Experience: Assess and improve the overall guest experience, from the booking process to post-stay follow-ups. Feedback Systems: Implement systems to gather and analyze customer feedback for continuous improvement. • Technology Integration: Tech Solutions: Recommend and assist in the implementation of technology solutions to streamline operations, such as property management systems (PMS), customer relationship management (CRM) systems, and online booking platforms. Digital Presence: Enhance the business's digital presence through website improvements, online marketing, and social media strategies. • Sustainability and Compliance: Sustainability Practices: Advice on sustainable practices to reduce environmental impact and appeal to eco-conscious consumers. Regulatory Compliance: Ensure that the business complies with local, Law and regulations, including health and safety standards. • Crisis Management and Recovery: Risk Management: Develop plans to manage risks and respond to crises, such as natural disasters, economic downturns, or pandemics. Recovery Strategies: Provide guidance on recovery strategies to minimize the impact of unforeseen events on the business. • Project Management: Renovation and Expansion Projects: Oversee projects related to property renovations, expansions, or new openings to ensure they are completed on time and within budget. Vendor Management: Coordinate with vendors and suppliers to secure the best products and services at competitive prices.

General Manager, Owner Representative Reporting to the OwnerFull Time

• Job Details:Company Overview: • Guest Hotel Facilities Management is headquartered in Abu Dhabi, United Arab Emirates. It has approximately 355 employees and serves real estate owners, investors and occupiers through UAE and GCC Countries. • Guest Hotels Facilities Management offers advisory services and execution for Hotels Management and property sales and leasing, property and project management, valuation, development services, investment management, and research and consulting. • Guest Hotels Facilities Management executes strategic, integrated and comprehensive commercial Hotels and real estate brokerage services for tenants/occupiers, property owner and focused vertical industries in the office, industrial, retail, multifamily, and hospitality sectors. Position Responsibilities: • Develop and execute the company’s business strategies in order to attain the goals of the board and the Owners. • Provide strategic advice to the board and Chairperson so that they will have accurate view of the market and the company’s future. • Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities. • Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times. • Communicate and maintain trust relationships with The Board, business partners and authorities. • Oversee the company’s financial performance, investments and other business ventures. • Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables. • Delegate responsibilities and supervise the work of executives providing guidance and motivation to drive maximum performance. • Read and evaluate all submitted reports by lower rank managers to reward performance, prevent issues and resolve problems. • Act as the public speaker and public relations representative of the company in ways that strengthen its profile. • Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth. • Increased productivity by decreasing employee turn-over by 40%. • Reorganized accounting department and implemented new control procedures resulting in increased efficiency. • Act as General Manager of a 325 -room “Two Hotel for Oriental Hotels Service Apartment “in Abu Dhabi and Ajman “with AED. 25 million in revenue. • Lead and complete the Renovation of the Oriental Hotel Service Apartment “One of the hotels operated by G.H.F.M. “Which Contains 225 Rooms with 2 Restaurants, One Coffee Shop, Spa, Swimming Pool, Banquet Hall, Gift Shop and Business Center KEY ACHIEVEMENTS 1- Lead and complete the Renovation of the Oriental Hotel Service Apartment “One of the hotels operated by G.H.F.M. “Which Contains 250 Rooms with 2 Restaurants, One Coffee Shop, Spa, Swimming Pool, Banquet Hall, Gift Shop and Business Center. 2- Identified a potential risk to the hotel as a business and promptly took measures to counter it. 3- Introduced a staff mentoring plan, which resulted positively in motivating staff members to provide their best in terms of customer services. 4- Increased the hotel’s profits by 55% within the first year of joining, owing to implementation of extensive marketing and sales plans. 5- Attained the highest guest service scores by completing a full renovation in 6 months. 6- Improved total guest satisfaction scores by more than 10 points and service scores by 12 points. 7- Enhanced housekeeping productivity from 1.56 to 1.75 rooms cleaned per hour. 8- Lead and Serve as key member of cost down team in Both Hotels, which was involved in numerous cost reduction mechanisms and achieved cost reductions through effective negotiation with Vendors.

General Manager , Owner RepresentativeFull Time

• Job Details:Objectives of the Role • Oversees all aspects of The Royal Regency Hotel Management in accordance with Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the hiring, training and discipline of all hotel staff • Develop strategic plans for optimized productivity • Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivated work environment, and creating innovative approaches for improvement • Uphold standards of excellence and soaring quality • Seek out opportunities for expansion and growth by developing new business relationships • Provide guidance and feedback to help others strengthen specific knowledge/skill area DUTIES AND RESPONSIBILITIES: • Oversee the operations functions of the hotel, as per the Organizational chart. • Hold regular briefings and meetings with all heads of departments. • Ensure full compliance with Hotel operating controls, SOPs, policies, procedures, and service standards. • Lead all key property issues including capital projects, customer service, and refurbishment. • Handling complaints, and overseeing the service recovery procedures. • Responsible for the preparation, presentation, and subsequent achievement of the hotel’s annual Operating Budget, Marketing, and sales Plan and Capital Budget. • Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. • Ensure all decisions are made in the best interest of the hotels and management. • Deliver hotel budget goals and set other short and long-term strategic goals for the property. • Developing improvement actions and carrying out cost savings. • Holding a strong understanding of P&L statements and the ability to react with impactful strategies. • Closely monitor the hotel’s business reports daily and make decisions accordingly. • Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate. • Maximizing room yield and hotel/resort revenue through innovative sales practices and yield management programs. • Prepare a monthly financial report for the owners. • Draw up plans and budgets (revenues, costs, etc.) for the owners. • Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services. • Act as a final decision maker in hiring a key staff. • Coordination with HOD’s for the execution of all activities and functions. • Overseeing and managing all departments and working closely with department heads daily. • Manage and develop the Hotel Executive team to ensure career progression and development. • Accountable for the responsibilities of department heads and take ownership of all guest complaints. • Provide effective leadership to hotel team members. • Lead in all aspects of business planning. • Respond to audits to ensure continual improvement is achieved. • Corporate client handling and taking part in new client acquisition along with the sales team whenever required. • Assisting in residential sales as and when required and developing strong sales prospects. • Responsible for safeguarding the quality of operations both (internal & external audits). • Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements