Abd El Razik Sayed Ali Osman

General ManagerFull Time

• Job Details:• ARO Hospitality Management (AROHM.) was founded in 2015, based in Abu Dhabi United Arab Emirates with an extensive track record of the founder hospitality experieriences, as a new hospitality management company and revenue management consulting firm for independent hotels and resorts. • Based on my 40 years extensive background and experiences in hospitality ( hotel operations and strategies ) in United Arab Emirates and being the founder of the company I do manage the following consultancy job for Hotels, Service Apartment and Resorts :  Hotel Operator Company  ARO Hospitality Management is a local UAE hotel operator company. Providing management outsourcing services for independent and boutique hotels., my role start by incorporating AROHM into The Client company structure, to take on the responsibilities of managing the strategies and operations of the client hotel or resort. ( AROHM.). Is a specialist company in turning around lodging properties into high performing assets.  Hotel Consulting  As a hotel consulting firm, I focus on creating high performing hotels through unique hospitality experiences and delivering high quality and personal customer service. I leverage this and the unique character of independent hotels to achieve a high guest satisfaction and online reputation scores  My hotel consulting services include the following elements :  New Hotels (Hotel Market Research ,Concept Development & Design , Positioning & Branding , Feasibility Study ,Hotel Business Plan Writing , Project Management , Budgeting & Forecasting ,SOP Development , Hotel Opening Management )  Existing Hotels ( Benchmarking , Financial Audit , Business Review , Budgeting & Forecasting ,Asset Management Strategic Advice , Interim Management ,Turnaround Management ,Crisis Management ,Revenue Management , Sales & Marketing Strategy ,Accounting Outsourcing , Lease Re-negotiation )  Hotel Asset Management  My Role to provide recommendations and practical action steps to maximize returns and improve asset value in hospitality properties. Through pro-active participation in the client hotel business I do enhance operating performance and results, manage cash flow, optimize capital expenditure in order to increase property profits and value  I do concentrate on Our investment client’s interests which are always the key focus : (Rooms + F&B Operations ,Sales + Marketing , Finance + Cost Control , KPI Analysis & Benchmarking , GOP & EBITDA Analysis ,Cash Ratios, Debt Positions , Strategic FF&E Planning ,Vendor Analysis & Procurement ,Annual Budgeting ,Lease negotiations Concept Development, ,Branding & Positioning , Hotel Management )  Hotel Owner Representative & Advisor  I do offer advice and representation services to hotel owners. Acting as the hotel owner representative protecting their interests and that of their hospitality business. The seasoned advisors of our company ensure that the objectives of the hotel investment are well safeguarded.  As a hospitality management firm we have experience with a large variety of hotels and resort assets. We specialize in independent and boutique hotels plus small resorts. We take care of all the important factors with our regular site visits and spot checks, system audits capital and operational budget reviews and variation analysis. We also represent the owners to negotiate the best deal for suppliers and partners.  Hotel Pre-Opening & Opening Services  There is a lot to take into consideration and organize during this critical period, building up to the launch of your new hotel. As part of our hotel management services I can help my client with the pre-opening planning and project management.  I can take all the troubles out for THE CLIENT’S hand, setting up the operations and strategies for his new hotel. I have a lot of experience in this field turning hotel projects into a great success. Focusing on the unique selling points of the client’s property,  My experts will develop a customized and creative strategic hotel opening plan. My proven and creative methodology of positioning new hotels and innovating concepts has brought our clients solid results with a very positive return on their real estate investment. With our best practices and hands on approach we will turn my client’s property to become a market leader and uncover its hidden revenue potential, driving both top line revenue and bottom line profit.  Hotel Advisory Services  Hotel Franchise Company & Opportunities  Hotel Revenue Management Consulting  Revenue Management Outsourcing  Revenue Management System

General Manager , Owner representativeFull Time

• Job Details:Company Overview: • Guest Hotel Facilities Management is headquartered in Abu Dhabi, United Arab Emirates. It has approximately 355 employees and serves real estate owners, investors and occupiers through UAE and GCC Countries. • Guest Hotels Facilities Management offers advisory services and execution for Hotels Management and property sales and leasing, property and project management, valuation, development services, investment management, and research and consulting. • Guest Hotels Facilities Management executes strategic, integrated and comprehensive commercial Hotels and real estate brokerage services for tenants/occupiers, property owner and focused vertical industries in the office, industrial, retail, multifamily, and hospitality sectors. Position Responsibilities: • Develop and execute the company’s business strategies in order to attain the goals of the board and the Owners. • Provide strategic advice to the board and Chairperson so that they will have accurate view of the market and the company’s future. • Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities. • Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times. • Communicate and maintain trust relationships with The Board, business partners and authorities. • Oversee the company’s financial performance, investments and other business ventures. • Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables. • Delegate responsibilities and supervise the work of executives providing guidance and motivation to drive maximum performance. • Read and evaluate all submitted reports by lower rank managers to reward performance, prevent issues and resolve problems. • Act as the public speaker and public relations representative of the company in ways that strengthen its profile. • Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth. • Increased productivity by decreasing employee turn-over by 40%. • Reorganized accounting department and implemented new control procedures resulting in increased efficiency. • Act as General Manager of a 325 -room “Two Hotel for Oriental Hotels Service Apartment “in Abu Dhabi and Ajman “with AED. 25 million in revenue. • Lead and complete the Renovation of the Oriental Hotel Service Apartment “One of the hotels operated by G.H.F.M. “Which Contains 225 Rooms with 2 Restaurants, One Coffee Shop, Spa, Swimming Pool, Banquet Hall, Gift Shop and Business Center KEY ACHIEVEMENTS 1- Lead and complete the Renovation of the Oriental Hotel Service Apartment “One of the hotels operated by G.H.F.M. “Which Contains 125 Rooms with 2 Restaurants, One Coffee Shop, Spa, Swimming Pool, Banquet Hall, Gift Shop and Business Center. 2- Identified a potential risk to the hotel as a business and promptly took measures to counter it. 3- Introduced a staff mentoring plan, which resulted positively in motivating staff members to provide their best in terms of customer services. 4- Increased the hotel’s profits by 55% within the first year of joining, owing to implementation of extensive marketing and sales plans. 5- Attained the highest guest service scores by completing a full renovation in 6 months. 6- Improved total guest satisfaction scores by more than 10 points and service scores by 12 points. 7- Enhanced housekeeping productivity from 1.56 to 1.75 rooms cleaned per hour. 8- Lead and Serve as key member of cost down team in Both Hotels, which was involved in numerous cost reduction mechanisms and achieved cost reductions through effective negotiation with Vendors.

General Manager , Owner representativeFull Time

• Job Details:Objectives of the Role • Oversees all aspects of The Royal Regency Hotel Management in accordance with Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the hiring, training and discipline of all hotel staff • Develop strategic plans for optimized productivity • Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivated work environment, and creating innovative approaches for improvement • Uphold standards of excellence and soaring quality • Seek out opportunities for expansion and growth by developing new business relationships • Provide guidance and feedback to help others strengthen specific knowledge/skill area Daily and Monthly Responsibilities • Oversee day-to-day operations, assigning weekly performance goals and assuring their completion, while accomplishing your own goals • Recruit, onboard, and train high-performing employees to achieve sales, profitability, market share, and business plan objectives • Maintain project timelines to ensure tasks are accomplished on time • Develop, implement, and maintain budgetary and resource allocation plans • Delegate responsibilities to the best employees to perform them while enforcing all policies, procedures, standards, specifications, guidelines, training programs, and cultural values • Resolve internal staff conflicts efficiently and to the mutual benefit of those involved ACCOMPLISHMENTS • Consistently exceeded daily sales targets by 10-25%. • Met monthly sales goals for 14 months straight. • Maintained lowest employee turnover rate for over two years. • Began event restaurant calendar on social media that has been adopted city wide due to proven ability to increase sales on event days. Create “Basics” for my Role to be followed up 1. CARE about our customers and about each other. 2. Employees are in uniform with nametags. 3. Pillows are fluffy and beds are flat. 4. HVAC works without noise. 5. Hot water is hot. 6. Cold water is cold. 7. TV channels are clearly received. 8. Telephone instructions are easy to understand. 9. The telephone handset is clean. 10. There’s no trash in the parking lot. 11. Guest service agents make eye contact immediately. 12. Building grounds and signs are well-illuminated. 13. Everything in the room works. 14. Breakfast tables are cleaned promptly after they are used. 15. Hair is on heads, not in bathrooms. 16. Towels, sheets, blankets and bedspreads do not have stains or tears. 17. All floors are free of debris. 18. Staff members are well-groomed.