Abd El Rahman Ahmed Ayad

Senior Administrator (Facilities) at Aman E Payment

Haram, Giza, Egypt

Aman E Payment

Feb 2021 - Present -4 yrs, 5 months

Egypt , Cairo

RAYA Trade

Sep 2013 - May 2019 -5 yrs, 8 months

Egypt , Giza

Job Details:-Auditor for all Samsung Egypt branches inside and outside Cairo ( Follow-up of branches, employees and customer treatment ) -After maintenance quality control. -Service tracking at Samsung product replacement. -Data analyses. -Customers follow up by email or phone call. - Submit monthly reports to the department manager.

Samsung

Jan 2011 - Dec 2012 -1 yr, 11 months

Egypt , Cairo

Job Details:Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support.

Bachelor's Degree in business administration
Culture and Science Academy, 6th October City
Jan 2012
High School - Thanaweya Amma
santi catiren school
Jan 2008