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AbdElRahman Adel Abdelsamed

Technical Support Engineer at Telecom Egypt

Smouha, Alexandria, Egypt

Work Experience

  • Technical Support EngineerFull Time

    Telecom Egypt

    May 2019 - Present -6 yrs, 3 months

    Egypt , Alexandria

    • Job Details: Taking ownership of customer issues reported and seeing problems through to resolution.  Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.  Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

    • Education

    • Bachelor's Degree in computer science

      Higher Institute of Engineering and Technology - BHI

      Jan 2018 

    • High School - Other

      Alexandria Advanced Technical School

      Jan 2013 

    Achievements

    Reading - Fishing - Training in the Gym

    Skills

    • MCSA
    • Troubleshooting
    • Fiber to the home (FTTH)
    • Networking
    • Routing
    • Switching
    • CCNA
    • System Administration

    Languages

    • English

      Advanced

    Training & Certifications

    • CCNA 200-125

      Self Study·2021

    • Embedded Boot Camp

      Swift Act (Eng. Amr Ali Abdel-Naby)·2019

    • Electrical engineer

      Aida 4 ship·2018

    • AVR Microcontroller Tutorial

      Online from Patrick Hood-Daniel Channel on YouTube·2018

    • Embedded Software Trainee

      Brightskies Technologies·2018

    • Embedded System Diploma

      Alex Training Center·2017

    • IT Engineer

      AT Egyptian petrochemical company·2017
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