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AbdElFattah Khalid

IT ERP Specialist - Odoo Admin at Clinizone

10th of Ramadan City, Sharqia, Egypt

Work Experience

  • IT ERP Specialist - Odoo AdminFull Time

    Clinizone

    Jan 2025 - Present -7 months

    Egypt , Cairo

    • Job Details:• Module Expertise: Worked extensively across Odoo’s CRM, Help Desk, Website, Employees (HR), Dashboards and Surveys modules to deliver comprehensive ERP solutions. • End-to-End Module Management: Administer CRM, Help Desk and HR modules—monitor incoming leads, route tickets, sync employee records and attendance, and manage contracts. • Integration & Performance Oversight: Coordinate third-party integrations and API connectors; track load times, error logs and automated actions to maintain >99% system uptime. • Reporting & Analytics: Design and maintain dashboards, surveys and custom reports to surface key metrics (lead conversion, ticket response times, attendance accuracy). • User Support & Training: Configure user roles, permissions and auto-assignment rules; provide on-the-spot support and deliver training sessions, reducing support tickets by 30%. • Process Improvement: Test new features in staging before production • Cross-Functional Collaboration: Liaise with CRM and HR managers to align system configurations with business needs; lead Odoo-focused workshops and meetings. • Issue Resolution & Optimization: Troubleshoot sync issues, missing data and functionality bugs within 2 hours; continuously review and refine scheduled actions for optimal efficiency.
  • National Pipe Company

    • IT SpecialistFull Time

      Jul 2023 - Dec 2024 -1 yr, 5 months

      Egypt , Cairo

      • Job Details:• Conduct troubleshooting to resolve IT-related and applications issues for 100+ • Perform installations, upgrades, and troubleshooting for 70+ users and 120 devices, including laptops, desktops, printers, and smartphone devices. • Perform buying duties when necessary. • Worked with user support teams and other sta members to eectively • Troubleshooting and maintenance Active Directory, DNS, and DHCP. • Provided frontline IT support to sta, resolving 95% of issues within the first call and improving overall sta productivity.
    • Procurement SpecialistFull Time

      Feb 2022 - Jul 2023 -1 yr, 5 months

      Egypt , Cairo

      • Job Details:• Prepare purchase orders and send copies to suppliers and to departments • Implemented a supplier evaluation system that resulted in a 20% increase in the quality of goods and services received. • Developed and maintained strong relationships with suppliers, resulting in improved communication, faster response times, and a 25% decrease in order • Monitored and analyzed market trends and pricing, identifying cost-saving opportunities and negotiating favorable terms with suppliers • Developed and maintained relationships with key vendors and suppliers
    • Document ControllerFull Time

      Jan 2021 - Jan 2022 -1 yr

      Egypt , Cairo

      • Job Details:• Archiving /Scanning/Printing - Renaming, recording and filing incoming hard copies of all the deprtment files (Internal and External). • Processing and recording incoming and outgoing vendor data and design drawings. • Highly organized, able to plan and manage conflicting priorities. • Ability to work well under pressure and deliver quality results on time.
  • Power Point DesignerFull Time

    Dpromix

    Jul 2017 - Aug 2019 -2 yrs, 1 month

    • Content Creator & Social Media ModeratorFull Time

      Noon Beanbags

      Jan 2016 - May 2017 -1 yr, 4 months

      Egypt , Cairo

      • Job Details:• Deal with customer enquiries on telephone, email, letter .. etc within the standard time set by company. • provide insight and a contribution towards Facebook and Twitter updates. • Enhance the image of the company to our customers.
    • Education

      • Bachelor's Degree in Information Systems

        New Cairo Academy

        Jan 2019 

      Achievements

      I got a certificate from Adobe Academy Egypt in 2022, and I've learned:- • How to draw cartoon charachters. • How to creat creative social media designs. • How to creat a story board and creat a full motion video. • How to use Adobe Premier to finish the video and Adobe Audition. • How to use Moho.

      Skills

      • Microsoft Word
      • Microsoft Office
      • Microsoft Powerpoint
      • Microsoft Excel
      • ERP System
      • Procurement
      • Purchasing
      • Odoo ERP
      • Supply Chain
      • Information Technology (IT)
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      Languages

      • Arabic

        Fluent
      • English

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