AA

AbdEl-Rahman Ali

Operations & Member happiness Manager at Waffarx

Imbaba, Giza, Egypt

Work Experience

  • Operations & Member happiness ManagerFull Time

    Waffarx

    Jul 2019 - Present -6 yrs, 1 month

    Egypt , Cairo

    • Job Details:As a young man who came to a startup company, we both had the same dream to grow up together, my objective is to use all of the available tools to reach the maximum level of customers' happiness and satisfaction. A job title can not describe what I'm doing or what I can, besides managing one of the most respected and reputed customer support departments in Egypt, I'm always helping and getting importanat and vital roles in all aspects and specialties anybody can imagine, like: - Helping Management in operational aspects to reach max. revenue. - Helping the Marketing team with their targets. - Acknowledged with product management. - Have experience with Agile methodology. - Testing. - Product management. - Assigned with financial roles. - Data entry. - Data analytics whether in marketing or financial fields.
  • Education

    • Bachelor's Degree in Public Relations & Advertising

      Cairo University (CU)

      Jan 2013 - Jan 2017 - 4 yr

    • High School - Thanaweya Amma

      Gezira Experimental Language School.

      Jan 2013 

    Activities

    • Graduation Project: Awareness Campaign on Trust and Veracity of Information in Social Media at Faculty of Mass Communication, Cairo University.

      Student Activity

      Aug 2016 - May 2017 -9 months

    • Participated in The Model of The African Union's simulation. at The African Studies & Researches Institute, Cairo University.

      Student Activity

      Aug 2015 - Sep 2015 -1 month

    • Reporter at Radio Horytna's website. at Radio Horytna's website.

      Student Activity

      Mar 2014 - Aug 2014 -5 months

    Achievements

    *Taking part in establishing one of the most reputed customer services in Egypt. * Promoted to a corporal rank during my recruitment in The Egyptian Army from the Leader of the Artillery of the Third Field Army. * an A degree Graduate.

    Skills

    • Bookkeeping
    • Microsoft Office
    • Leadership
    • Communication
    • Hard Skills
    • E-Commerce
    • Operations Management
    • Analysis
    • Data Entry
    • Event Coordination
    View More

    Languages

    • English

      Advanced

    Training & Certifications

    • Trained at The International Trade Point.

      The International Trade Point, Ministry of Trade & Industry.·2016
    • Public Relation

      Central Library at Cairo University·2014
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