Abd El-Aziz Mohamed Talima

Technical Support Team Lead at Excel Systems

6th of October, Giza, Egypt

Oct 2020 - Present -4 yrs, 9 months

Professional Company, Network Consultancy & Solution

Sep 2019 - Oct 2020 -1 yr, 1 month

Egypt , Giza

Job Details:-Installing and configuring computer hardware, operating systems, applications printers and scanners for Users. -Diagnosing and solving hardware/software faults occurred for users. -Provides technical support to users by researching and answering questions;troubleshooting problems; maintaining workstation and LAN performance. - Responsible for the day to day management of PCs, monitors, laptops, handheld devices and server component hardware. -Installing, configuring and upgrading PCs, laptops and related equipment, diagnosing and troubleshooting both common and unusual hardware and software problems. -Installing required software patches, ensuring the connectivity of PCs and laptops to both the local area network (LAN) and wide area network. -Setting up and maintaining locally connected and networked printers. -Actively listen to the concerns and needs of end users. -Active Directory (2012&2016) create and manage users.

ITFull Time

Ajlan Arabia

Nov 2017 - Sep 2019 -1 yr, 10 months

Egypt , Giza

Job Details:• Basics configuration Cisco Switches/Routers/Firewalls. . • Ably policies on the Employees to protect the business. • Ability to troubleshoot common hardware/software issues. • Manage incidents and services requests through ticketing service desk providing support to meet the needs of the business. • Responsible for the installation, operation, and maintenance of computer systems and other technologies, such as communication systems. • Responsible for the installation, CCTV CAM, DVR. • Deliver trouble shooting reports and periodic preventive maintenance reports.

CompuMe

Oct 2016 - Nov 2017 -1 yr, 1 month

Egypt , Giza

Job Details:• Prominent Manufacturing for a Tooling/Maintenance Supervisor. In this Leadership Position Also planning, directing and coordinating the activities of the Maintenance Department. • Receiving the item from the customer and issue the Ticket that the objective evidence of the customer property includes all the details needed and signed from the customer. • Setting maintenance targets. • Maximizing productivity and profitability • Providing the team with a stimulating and supportive environment • Maintaining and increasing standards of dealing with the staff. • Driving team performance. • Controlling the training and development of the staff. • Evaluate and push the team and trainee.