AbdAllah AbdelKerem

Cost Accountant

• Job Details:Check internal purchase orders for pricing consistency with past prices, quotes, and market increases. Checked cost standard performance to ensure that expenses stayed under budget as the civil works budget is met; tracked the progress of the project until it is completed; and calculated and explained any discrepancies. Setting a price for cables based on the number of operating hours they are used, whether they are used locally or exported internationally.

Call Center Agent

• Job Details:Maintained customer satisfaction with innovative techniques aimed at meeting consumer requirements and resolving issues. Provided customers with guidance and support, paying special attention to their specific requirements or desires. Responded to product and service inquiries, recommending additional services to entice potential clients. Avoided on-hold periods by swiftly answering customer phone calls. Resolved product or service complaints by clarifying client difficulties and determining the fundamental cause of problems. Achieved a high level of customer satisfaction by resolving client issues on the first call.