Abbdelrahman Mohamed

Treasury AccountantFull Time

• Job Details:Handling cash and making sure that the treasury covers all operations of the day, following up all the expenses of the company and making sure that all supporting documents are available. Issue and register checks, ensuring proper documentation and approvals. Monitor and follow up on bank balances and their daily movements. Handle petty cash and employee loans.

Customer Support RepresentativeFull Time

• Job Details: Manage large amounts of incoming phone calls  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution  Generate sales leads  Identify and assess customers’ needs to achieve satisfaction  Build sustainable relationships and trust with customer accounts through open and interactive communication  Provide accurate, valid and complete information by using the right methods/tools  Meet personal/customer service team sales targets and call handling quotas  Keep records of customer interactions, process customer accounts and file documents  Follow communication procedures, guidelines and policies  Take the extra mile to engage customers