Abanoub Magdy Monir

IT Technical Support EngineerFull Time

• Job Details:• Provided the first tier of support and troubleshooting. • Dealing with incoming issues day to day in a professional manner over the Ticketing system, Email & phone calls • Follow up on the Implementation and Modification processes of the IT system • Advise, and train users on appropriate action and how to use different types of systems. • Responding on time to IT service issues and requests. • Follow up with users daily to make sure their computer systems are functioning properly. • Acting as a vocal point between the users and the concerned teams internal the IT departments. • Install, configure, troubleshoot, diagnose, and resolve problems in all OS Systems (Windows, Linux, Android), Computer Applications, Tablets, Multifunction Printers, Camera, VOIP IP Phones, and Networks. • Solid knowledge of remote applications (TeamViewer, Any Desk, etc.). • Follow up on EDR, MDM, Antivirus, Backup, Maintenance, and Recovery data Applications (Acronis, CloneZilla, Hiren's Boot CD PE)

IT Technical Support EngineerFull Time

• Job Details:• Provide immediate Second-level support; Whether via phone or remote access including problem resolution for software/hardware. • Preventive maintenance of the Hardware and Software according to agreed plans. • Perform minor software and minor hardware repairs. • Diagnosing errors, troubleshooting & maintain network connections or any other computer systems. • Handle all documentation for hardware and software, maintenance, and problem resolutions. • Properly escalate unresolved queries to the next level of support or external consultant. • Manage PC setup and deployment for new employees using standard hardware, images, and software. • Perform software installations and updates.

IT operation SupportFull Time

• Job Details:• Providing daily assistance for all employees • High-level knowledge of commonly used software, hardware and applications • Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language • Analytical and problem-solving skills to troubleshoot and diagnose issues • Time management skills to provide updates and fixes within a promised time frame • Multitasking skills to assist multiple employees at once • Installing new software and hardware drivers and updating existing ones as needed • Install and configure hardware, software, systems, networks, printers and scanners • Resolving IT support requests from employees • Answering employee questions regarding computer systems