Abanoub Ramzy Shoukry

Internet Call Center AgentPart Time

• Job Details:• Handling Vodafone’s internet Customers inquiries -Solve internet issues for ADSL, USB & Mobile internet • Handling Vodafone employee's requests. -Support other Vodafone employees “ICC, social media & store staff” -Handling social media influencer's requests. • Participating in achieving internet call center KPI's: -FCR, NPS, AHT and quality. • Handling customer escalations • Acting as delegate supervisor managing the floor of internet call center. • Conducting training for new comers joining the internet call center.