Abanoub Magdy Attia

• A good working knowledge of all levels of helpdesk support. • Excellent telephone manner and customer service skills. • Able to diplomatically manage customer's expectation. • Experience of setting up and maintaining hardware and software systems. • Ability to work shifts and weekends - occasional overtime / overnight. • Having the ability to listen to, understand and defuse difficult situations. • Commercial technical support experience of servers and network infrastructure. • Good understanding of: Server Hardware Technology, LANs, WANs. • Experience of: VMWare, Windows 2003, Active Directory Group Policies, TCP/IP,DNS. • Highly organized and disciplined with a passion for Information Technology.