Abanoub Emil Aziz

Customer Service CoordinatorFull Time

• Job Details:Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.  Provided primary customer support to internal and external customers.  Offered advice and assistance to customers, paying attention to special needs or wants.  Updated account information to maintain customer records.  Responded to customer requests for products, services and company information.  Recommended products to customers, thoroughly explaining details.  Answered customer telephone calls promptly to avoid on-hold wait times.  Collected and analyzed customer information to prepare product or service reports  Responded proactively and positively to rapid change.  Educated customers about billing. Payment processing and support policies and procedures.  Responded to customer requests, offering excellent support and tailored recommendations to address needs.  Trained staff on operating procedures and company services.  Managed timely and effective replacement at damaged or missing products.  Calculated correct order totals, updated accounts and maintained detailed records tor inventory management.  Investigated and resolved accounting, service and delivery concerns.  Followed up with customers about resolved issues to maintain high standards of customer service.