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Abanoub Naeem Soliman

Quality and Training Lead

Faisal, Giza, Egypt

Work Experience

  • Quality and Training LeadFull Time

    Swvl

    Mar 2022 - Present -3 yrs, 4 months

    Egypt , Cairo

    • Quality Control SpecialistFull Time

      Dimofinf

      Aug 2020 - Present -4 yrs, 11 months

      Egypt , Cairo

      • Quality SpecialistFull Time

        Be Group

        Feb 2020 - Apr 2020 -2 months

        Egypt , Cairo

        • Quality SpecialistFull Time

          Seara Group

          Jan 2020 - Jun 2020 -5 months

          Egypt , Cairo

            • Education

            • Bachelor's Degree in Faculty of arts

              Fayoum University

              Jan 2014 

            Achievements

            - FCR and Csat improvement for more than 6 months - Implement COPC Standards. - Quality figures improvement - Customer Experience improvement

            Skills

            • Microsoft Word
            • Quality Assurance
            • Customer Service
            • Customer Support
            • QA
            • Quality Auditing
            • Computer Skills
            • Call Center
            • Leadership
            • Customer Care
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            Languages

            • Arabic

              Fluent

            • English

              Advanced

            Training & Certifications

            • Amadeus

              Seara·2020

            • Amadeus

              Al Mosafer·2020

            • COPC Standards Training

              RCC·2019

            • Presentation Skills

              QUEST·2019

            • Business Plan

              FLDC·2016

            • Project Management

              FLDC·2014

            • Photoshop

              ATSCO·2013

            • English

              Oxford·2013

            • ICDL

              UNISCO·2011
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