Abadeer Rezk Fangary

freelancer Software TesterFreelance / Project

• Job Details:Performed exploratory testing and scripted functional testing on mobile and desktop application using manual testing Excelled in finding, documenting and reporting errors, feedbacks and other issues within mobile, Web and Desktop applications Demonstrated methodical, detail oriented and through approach to all assignments while Adhering to compressed timeline

Senior Application Service Desk AnalystFull Time

• Job Details:Providing first line of technical support to customers taking enquiries by phone and email Receive, detect, analyze and resolve customers’ issues Updating knowledge bases with details of common problems which customers can view online Using helpdesk CRM software to log customer cases with descriptions of issues, progress and solutions Passing calls and escalating issue to second- and third-line support analysts if the problem is more complex and need more investigation. Coordinating with other team to keep customer satisfied and update customers with status and delivery dates for his requests regularly.