Basic Info

Ahmad ALi

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Fashion Account Manager at SouQ.com

Experience Details

Fashion Account Manager

Fashion

Manager

• Acting as a liaison and internal voice for vendors and sellers.
• Tracking Seller performance Daily, Weekly and Monthly. And present report every three months to monitor the results.
• Monitoring the seller performance KPIs Cancellation Rate, late shipment, Returns seller fault, and buyer’s negative feedback.
•Strategic Consulting, including business plan & sales strategy development.
• Setting an action plan and take the needed action with low performance seller's every quarter.
• Review the current stock to make sure that all items are available to avoid cancellation.
• Generate sales for a portfolio of accounts and reach the company's sales target
• increase product range by listing new items on the seller account.
• Manage and solve conflicts with sellers "Financial, Returned, damage and lost items".
• Consulting clients about campaign requirements and objectives.
• Conducting training with the sellers ( face to face or Over the phone ) to ensure their knowledge with process and systems.
• Use the effective marketing tools to generate sales.
• Interact and coordinate with the operations team and logistics team to follow up on daily work.


Company Details

SouQ.com (multinational)

Cairo, Egypt

101-500 employees

Internet/E-commerce

http://egypt.souq.com/eg-en/

Jun 2016 to present (6 months)
Onboarding Account Manager at SouQ.com

Experience Details

Onboarding Account Manager

Sales/Retail

Manager

- Conducting training with the sellers ( face to face or Over the phone ) to ensure their knowledge with process.
- Expanding the seller partners listings .
- Use effective sales and marketing tools in support sales and partner channels.
- Monitoring and track daily performance of partners and help to resolve any issues .
- Acting as a liaison and internal voice for vendors , sellers and high value customers,
- Monitoring and report on partner KPIs as designated.
- Managing relationships with strategic partners including larger marketplace sellers ,High value customers and 3rd party vendors .
- Order management and customer service .


Company Details

SouQ.com (multinational)

Cairo, Egypt

101-500 employees

Internet/E-commerce

http://egypt.souq.com/eg-en/

Aug 2015 to Jun 2016 (10 months)
Logistics Officer at SouQ.com

Experience Details

Logistics Officer

Logistics/Supply Chain

Experienced (Non-Manager)

Pick up specialist :-
1-Handling with sellers daily pick up within the handling time..
2-Avoiding the delayed in orders.
3-Achieving with sellers highest numbers for items to be picked up daily.
4-achieving customers satisfactions.
5-Following up with sellers for their problems.

RTO specialist
1- Dispatching all RTO orders to verifying reasons with customers .
2- Monitoring orders returned without reasons .
3- Surveying with customers about policy to check why RTOs & RTN and explain policy to who's interested.
4- achieving customers satisfaction .


Company Details

SouQ.com (multinational)

Cairo, Egypt

101-500 employees

Internet/E-commerce

http://egypt.souq.com/eg-en/

Jan 2015 to Aug 2015 (7 months)
E commerce expertise and Call center Agent at Souq.com

Experience Details

E commerce expertise and Call center Agent

Customer Service/Support

Experienced (Non-Manager)

-Handling complains from buyers and sellers .
-Helping buyers how to buy and sellers how to sell .
-confirming orders with buyers and sellers .
• answer calls professionally
• respond to customer inquiries
• research required information using available resources
• handle and resolve customer complaints
• provide customers with product and service information
• process orders, forms and applications
• identify and escalate priority issues


Company Details

Souq.com (multinational)

Cairo, Egypt

101-500 employees

Retail

http://egypt.souq.com/eg-en/

Mar 2014 to Jan 2015 (10 months)
Customer service agent at Etisal International Co

Experience Details

Customer service agent

Customer Service/Support

Entry Level

-Handling users inquiries about the service Etisalat provide .
-Handling users complains and solving their problems .
-Achieving a targeted number from entered calls .
-Providing my workmates with new information and achieving their targets .
-Providing my workmates with Evaluation from Quality and helping them in achieving their targets in quality service they provide and their mistakes .


Company Details

Etisal International Co

Cairo, Egypt

501-1000 employees

Telecommunications

N/A

Oct 2013 to Jan 2014 (3 months)
IR - independent representative at Qnet

Experience Details

IR - independent representative

Sales/Retail

Experienced (Non-Manager)

- Selling company products and service .
- Helping my network selling products and service .
- Growing company level .
- Achieving targets .
- Making events to expand level ( made more than 8 events ) in Cairo , Fayoum . Zagazig , Helwan .


Company Details

Qnet (multinational)

Cairo, Egypt

More then 1000 employees

Retail

http://www.qnet.net/

Jul 2011 to Dec 2012 (1 year 5 months)
Accountant (intern) at Vision

Experience Details

Accountant (intern)

Accounting/Finance

Entry Level

- preparing journal entries .


Company Details

Vision

Cairo, Egypt

11-50 employees

Marketing and Advertising

N/A

Jul 2009 to Jul 2009 (1 month)
Trainee at Vision advertising

Experience Details

Trainee

Accounting/Finance

Entry Level

- preparing journal entries .


Company Details

Vision advertising

Cairo, Egypt

51- 100 employees

Marketing and Advertising

N/A

Jul 2009 to Jan 2009 (6 month)

Education

BSc in Business Administration and Management

Education Details

BSc

Business Administration and Management

Helwan University Cairo, Egypt

C / Good / 65 - 75%

Accounting , marketing , management , economics , organizational behavior , managerial accounting , auditing , marketing research ,

studied at Helwan marketing, management , advertising , accounting

Helwan University Cairo
2008 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Salah salem

Egypt

2007

A / Excellent / 85 -100%

N/A

Salah salem
2007

Training and Courses

Training/Course Details

E-marketing

Jul 2009

yaki

N/A

Training/Course Details

outsourcing

Jul 2009

yaki

N/A

Training/Course Details

accounting

Jul 2009

vision

N/A

This profile is fresh!
Last update 22 days ago.

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Profile Skills and Keywords

AccountantAccountingArabicBusiness Administration And ManagementBusiness DevelopmentCocacolaCommunicatorCustomer ServiceCustomer Service AgentDrawingE Commerce Expertise And Call Center AgentE-commerceE-marketingEducationEnglishEtisalatFashionFashion Account ManagerFinanceFootballFrenchHard WorkerHsbcIR - Independent RepresentativeInsuranceInternetLamarLeadershipLogisticsLogistics OfficerMagazinesManagementMarketing And AdvertisingMicrosoft OfficeMoviesMusicNsgbOnboarding Account ManagerOrganizerOutsourcingPepsicoPoliticalPresenterProblem SolverQnetReadingRetailSalesSellingSouq.comSupportSwimmingTeachingTelecommunicationsTraineeTransportationTravelingTrustVodafoneZamalek

Self-assesed Skills

Languages

English

English

: Advanced

: Fluent

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Fields of Expertise

sales

sales

: Advanced

: High

:

1-3 years

organizer

organizer

: Advanced

: High

:

1-3 years

presenter

presenter

: Advanced

: High

:

1-3 years

leadership

leadership

: Advanced

: High

:

1-3 years

management

management

: Advanced

: High

:

1-3 years

teaching

teaching

: Advanced

: High

:

1-3 years

customer service

customer service

: Intermediate

: High

:

1-3 years

accountant

accountant

: Beginner

: Medium

:

Less than 1 year

Key Skills

Communicator, Hard worker, Presenter, Organizer, Problem Solver

Online Presence

http://www.linkedin.com/profile/edithttps://www.facebook.com/ahmadaliebrahime

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