Aalaa Metwally

Customer service ExecutiveFull Time

Logistics coordinatorFull Time

• Job Details:• Communications with overseas suppliers • Processing the purchase orders • Following up for the proper shipping documents • Communicating and Negotiating with freight forwarders for freight • To ensure the on time arrival of the materials • Tracking the shipments till the arrival • Following up the customs clearance process completely • Coordinating with the warehouse team to receive the materials • Coordinating for the deliveries to the customers • Updating the sales department with all the necessary information about the materials • Coordinating with the accounts department for the costing of the shipments • Ensure to avoid all unnecessary cost, demurrage and detention charges • Complying with the customs regulations perfectly

Customer service and operationFull Time

• Job Details:Investigates and resolves customer problems with deliveries. • Using knowledge of the market and competitors, identify and develop the Company's unique selling points. • Work closely with colleagues from all areas of the organization in order that client’s needs are met • Accurate forecasting of sales and providing timely reports to Management. • Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales. • Submit weekly progress reports and ensure data is accurate. • Track and record activity on accounts and help to close deals to meet targets. • Further expand the already established client base. • Responsible for servicing of major strategic customers. • Manages the customer relationship of key accounts. • Conversion/penetration of strategic customers. • Prepares and submits of RFIs and RFQs.