Aalaa Fawzy

IELTS instructor at IELTS academy

Cairo, Egypt

Alphaquasartech

Aug 2024 - Present -11 months

IELTS academy

Feb 2024 - Present -1 yr, 5 months

United Arab Emirates

Job Details:-Teaching IELTS materials. -Tasks in developing the materials. -making plans for all the levels who want to get the IELTS certificate. -send emails include weaknesses and strength points. -making daily reports to my manager includes all the achievements of the day.

Concentrix (Amazon uk account)

Feb 2022 - Feb 2024 -2 yrs

Egypt , Cairo

Job Details:-Ensure the customers in a friendly way about the shipment and that everything in the tracking is okay. - See the tracking of the shipping details and see the estimated delivery date and ensure them. -Handle UK people who want to return a faulty item. -Issue for the customers a full refund or a replacement for an order they did not receive. -Orgainzed with the others departments if the issue requires that. -write notes on the systems regarding the orders or the customers themselves. -write confirmation emails to the customers and follow up with them.

Bachelor's Degree in Chinese language+ English language
kfs university
Jan 2017 - Jan 2021 - 4 yr