Aalaa El Fakharany

Social Media ModeratorFreelance / Project

• Job Details:Responding to comments and customer queries in a timely manner.  Monitoring and report on feedback and online reviews.  Liaising with Development and Sales departments to stay updated on new products and features.  Building relationships with customers and potential customers.  Staying up-to-date with digital technology trends.  Liaising and reporting to shipping department for placing customers' orders and confirming arrival date, Providing engaging text, image and video content for social media accounts * Providing engaging text, image and video content for social media accounts.

Maintenance operations assistantFull Time

• Job Details:Coordinate all activities within the maintenance discipline stream for the project. • Review maintenance deliverables and initiate appropriate corrective actions • Assist/lead the technical support team with the day-to-day management of on- site operations • Update information on the product development and maintenance procedures • Following maintenance visits progress • Communicating with sales department for warranties activation and installations needs • Assurance of maintenance team service according to company quality level • Demonstrates innovative problem-solving skill • Provide guidance and advice to all within the maintenance team. • Ensure compliance with Health, Safety & Environmental responsibilities. • Search for new products in the market & study their specifications. • Enhancing Team quality of work through regular orientations • Searching databases, retrieving files and maintaining records • Assisting Operation flow within different areas according to work needs • Work closely with the operations manager to oversee daily business operations • Responsible for enforcing company policies and procedures within the office • Proactively recommend improvements to increase performance • Liaise with different departments to improve performance and work efficiency • Warehouse stock monitoring and creating scheme • Data analysis for spare parts cycle and stock calculations • Preparing training sessions and materials for technicians • Performing training sessions for appraising technicians knowledge and professionalism

Hr RecruiterFreelance / Project

• Job Details:Posted job vacancies, filtered CVs, performed phone interviews to measure English levels and other requirements & prepared for interviews for new hires.