Basic Info

Ahmed Youssif

10 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Marketing deputy manager at Teda china investment sector (MAMAGO stores) (Teda fun valley amusement park)

Experience Details

Marketing deputy manager

Marketing/PR/Advertising

Manager

x• Marketing communications with all internal and external stakeholders.
• Owning, developing and creation of all advertising materials including
newsletters, mailshots, briefings and press releases.
• Working with other stakeholders to maintain cash flow and company objectives.
• Marketing Events ¬ working with the Fundraising, Retail and Services providers. Organize teams in relation to exhibitions, workshops, conferences and events.
• To develop and assist in the design, logistics and generation of all marketing materials when needed.
• Ongoing development of the website, intranet and other digital marketing such as social media.
• Market Research ¬ responsible for collating and analyzing data as and when needed.
• Negotiate with vendors / partners / Alliances/sister companies for better business opportunities.
• Monitor the marketing budget; Authorizing invoices and controlling spend within financial procedures.
• Attend campaign briefings and Events executed at vendor site.
• Communicate regularly with TEDA Partners to develop and execute marketing Programs.


Company Details

Teda china investment sector (MAMAGO stores) (Teda fun valley amusement park)

Egypt

More than 1000 employees

Business Services - Other

https://www.facebook.com/tedaegypt/

Jun 2016 to present (1 year 1 month)
Marketing consultant Free lancer at Line Studio Projects: Tiba Mall/ellaithy Autogroup/ cbc extra العقارات اليوم

Experience Details

Marketing consultant Free lancer

Marketing/PR/Advertising

Manager

• Contribute in Designing, implement, and monitor the marketing plans as agreed with the client to ensure the delivery of the agreed outputs.
• Build up solid business network through PR campaigns and social events.
• Design, implement, and monitor corporate sales programs.
• Conduct training sessions to educate the employees about sales, marketing, and customer service.
• Create and maintain strong relationships with sponsors and affiliates.
• Supervise the following marketing activities done by the service providers (Advertising agencies/Internet marketing agencies/social media marketing agencies).
• Supervise the Design and production of stationary, marketing materials, interior and exterior art works, staff uniform and any other direct or indirect forms of facilitating sales.
• Supervise the outdoor advertising, Magazines, and any other form of non-digital advertising.
• Working in preparing Loyalty Programs.
• Strategic Partnership


Company Details

Line Studio Projects: Tiba Mall/ellaithy Autogroup/ cbc extra العقارات اليوم

Cairo, Egypt

51-100 employees

Marketing and Advertising

http://www.ts-malls.com/

Aug 2014 to Jun 2017 (2 years 10 months)
SAP (MENA MARKETING OPERATION TEAM LEADR) at TECTUM Group Germany.for consulting services

Experience Details

SAP (MENA MARKETING OPERATION TEAM LEADR)

Marketing/PR/Advertising

Manager

 Manage Business Development Specialists and Telemarketers in Cairo, Dubai and Riyadh, to achieve their overall performance and quality goals as well as agreed KPIs,
 Responsible for the overall Management to different initiatives in marketing.
Work Closely with the Business marketing, Sales and Contact center team cooperating to Achieve the following activities.
Document assessment results and co-ordinate assessment delivery.
Attend campaign briefings and Events executed at vendor site.
Contribute in planning and organizing campaigns and Events moreover Deliver the Feedback to SAP contact Person (Sales Manager).
Deliver campaign and Events based reports, Market researches/feed backs on a regular basis.
Define and deliver performance and call coaching to Telemarketers.
Evaluate Telemarketers outbound or inbound call quality on monthly basis.
Monitor agent’s performance on daily basis.
Communicate regularly with SAP Partners to develop and execute marketing Programs.
Monthly Quality Reports.
Training assessment results.
Vendors core productivity.
Teams Lead Conversion and Lead Acceptance Rate.
increasing the Lead Conversion Rate.


Company Details

TECTUM Group Germany.for consulting services

Egypt

More then 1000 employees

Information Technology Services

N/A

Mar 2013 to Jul 2014 (1 year 4 months)
(Gulf Business Development Assistant Manager) at Masters consultants KSA For IT consulting services and Training

Experience Details

(Gulf Business Development Assistant Manager)

Sales/Retail

Manager

Strategic Contribution through:
Contribute to the development of the vision, mission and the strategic goals of MASTERS in accordance with vision agenda along with MASTERS’S Shareholders and MASTERS’s CEO to meet the Stakeholder’s expectations.
Contribute to the execution of short-term, mid-term and long-term strategic objectives, goals and plans of MASTERS to facilitate the accomplishment of the vision & mission.
Initiate improvements in policies and procedures based on changing requirements and expectations of MASTER’S clients to meet the changing requirements of the organization.
Ensure the effective achievement of functional objectives through the effective and proactive planning, analyzing and managing relations with MASTER’S key clients/Partners.
Act as an adviser to the Senior Management and the CEO on relationship with clients/Partners initiatives impacting the organization as a whole to provide constant growth and continues improvement
Direct and facilitate the development & cascading of MASTERS’s clients’ relationship strategy into divisional strategic objectives in order to meet the short-term and long-term plans.
Sales/Marketing annual planning and budgeting..
Revise goals and plans based on the inputs from the feedback from clients to ensure alignment with changes.
Sales/ Marketing team Performance Monitoring.
Lead the review and evaluation of MASTERS’s actual performance versus forecasts by conducting variance and gap analysis and identify major causes for divergence from forecasts to ensure corrective action.
Identify & share internal best practices within MASTERS to enhance internal communication and cooperation in the organization.
Sharing in Closing big opportunities and making sure that all the sales team equipped with the right knowledge and skills.
Direct and manage the implementation of change management initiatives within the division
Observing the experts while executing the competency projects for our clients to grantee having the best quality delivered.
Managing the call center activities.


Company Details

Masters consultants KSA For IT consulting services and Training

Saudi Arabia

101-500 employees

Management Consulting

N/A

Aug 2011 to Jan 2013 (1 year 5 months)
Project handeled Samsung UK as CS/TSsupervisor - Wind mobile Canada as CS/TSsupervisor at Teleperformance Egypt

Experience Details

Project handeled Samsung UK as CS/TSsupervisor - Wind mobile Canada as CS/TSsupervisor

Customer Service/Support

Experienced (Non-Manager)

Lead & manage, develop, coach, motivate and organize a team to efficiently and effectively achieve business and campaign objectives.
To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of inquiries, complaints and request for services at the earliest possible opportunity.
To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Center.
To monitor the changing needs of the service, liaising with internal and external customers to identify areas for improvement and make recommendations for service improvement and implementing those improvements to the satisfaction of internal and external customers.
To ensure statistical information is produced, collated and analyzed on a daily basis to assist in evaluating the efficiency of the team and to inform resource allocation and service improvements.
To support the Contact Center Manager in the development and implementation of technology and systems to ensure the most effective use of new technology and opportunities.
To implement and maintain health and safety, security of staff, equal opportunities, customer service standards and other Council policies as appropriate, ensuring their understanding and implementation by team members.
To undertake the duties of a Customer Service Adviser as and when required to ensure that a high level of customer service is maintained and to undertake any other duties as required, which are commensurate with the grading of the post.
To ensure that the team follows established procedures for each service request, including logging, processing and progress chasing inquiries, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction.


Company Details

Teleperformance Egypt

Cairo, Egypt

501-1000 employees

Telecommunications

N/A

Jan 2010 to Jul 2011 (1 year 6 months)
Project handled Microsoft as SME Account manager at Raya holding

Experience Details

Project handled Microsoft as SME Account manager

Sales/Retail

Experienced (Non-Manager)

 Full account management through servicing existing customers to maintain standards and secure long - term relationships.
 Prepare a weekly and monthly coverage plan for myself as well as my team and their assigned sectors to be revised and approved by sales manager.
 Establish rapport with Strategic, Major Accounts and Partners in coordination with the sales manager.
 Share the pipeline with my team to support them in the large opportunities.
 Create opportunities for Microsoft ERP solutions (Microsoft Dynamics) and manage the relation between the ERP team and the end customer.
 Achieving sales targets.
 Train and supervise the new hired sales team.
 Work in close with the partner account manager (PAM) on partners` incentives and training plans.


Company Details

Raya holding

Cairo, Egypt

More then 1000 employees

Information Technology Services

N/A

Jun 2008 to Dec 2009 (1 year 6 months)
Quality Assurance & Training Executive . Project handled (Citibank, Vodafone Egypt, AAIB Bank, NOS Telecom USA, POI Mobile Canada,Cartels Real Estate UK ). at Raya Holding

Experience Details

Quality Assurance & Training Executive . Project handled (Citibank, Vodafone Egypt, AAIB Bank, NOS Telecom USA, POI Mobile Canada,Cartels Real Estate UK ).

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Delivering training to telesales, direct sales & Customer service projects regarding (product knowledge & Communications skills, American, Canadian, English culture, selling techniques, World class Customer Service, Leadership.).
Monitoring the performance of telesales, Stores Customer service agents; and Team leaders, pointing out draw-backs & providing coaching on weakness points to enhance the production rate of the entire team.
Responsible for team-building & motivational aspects.
Maintaining Raya policy amongst the employees.
Auditing successful sales.
Recruiting potential candidates


Company Details

Raya Holding

Cairo, Egypt

N/A

Telecommunications

N/A

May 2003 to Mar 2008 (4 years 10 months)

Achievements

See Achievements

Over Achieving the targets every quarter


Achieving the Annual Target in 9 months


Best team for a continues 5 months in raw


the top achiever in my class and being certified global and an Open licence account manager from Microsoft


Top achiever and being recognized and promoted as the youngest team leader

Education

Bachelor degree in Accounting

Education Details

Bachelor degree

Accounting

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2000 - 2005
BA in Accounting

Education Details

BA

Accounting

Cairo University, Egypt

C / Good / 65 - 75%

Accounting

N/A

Cairo University
2000 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

zahraa language school

Egypt

2000

B / Very Good / 75 - 85%

N/A

zahraa language school
2000

Training and Courses

 Open licensees programs account management for small and medium accounts’ at Microsoft
Jun 2007

Training/Course Details

 Open licensees programs account management for small and medium accounts’

Jun 2007

Microsoft

N/A

 Account management for small and medium accounts at Microsoft
Jun 2007

Training/Course Details

 Account management for small and medium accounts

Jun 2007

Microsoft

N/A

Banking awareness at Credit awareness
Dec 2004

Training/Course Details

Banking awareness

Dec 2004

Credit awareness

N/A

 Banking awareness at Alexandria Bank
Aug 2001

Training/Course Details

 Banking awareness

Aug 2001

Alexandria Bank

N/A

World Class Customer Service. at Dale Carnage
Mar 2005

Training/Course Details

World Class Customer Service.

Mar 2005

Dale Carnage

N/A

Team Building at Teleperformance
Apr 2010

Training/Course Details

Team Building

Apr 2010

Teleperformance

N/A

Communication skills at Berlitz
Oct 2005

Training/Course Details

Communication skills

Oct 2005

Berlitz

N/A

Leadership skills and leading change at Ascend institute UK
Feb 2013

Training/Course Details

Leadership skills and leading change

Feb 2013

Ascend institute UK

N/A

This profile is fresh!
Last update 2 days ago.

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Profile Skills and Keywords

(Gulf Business Development Assistant Manager)? Account Management For Small And Medium Accounts? Banking Awareness? Open Licensees Programs Account Management For Small And Medium AccountsAccountingAnalyticalArabicBanking AwarenessBusiness DevelopmentBusiness Services - OtherBusiness-orientedCall CentersCommunication SkillsCreativeCustomer ServiceCustomer SupportCustomer-orientedERPEducation And TrainingEnglishEnterprise ManagementInformation Technology ServicesInternetLarge Accounts SalesLeaderLeadership Skills And Leading ChangeManagement ConsultingMarketingMarketing And AdvertisingMarketing Consultant Free LancerMarketing Deputy ManagerMicrosoft AccessMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft SQL ServerMicrosoft WindowsMicrosoft WordProject Handeled Samsung UK As CS/TSsupervisor - Wind Mobile Canada As CS/TSsupervisorProject Handled Microsoft As SME Account ManagerQuality Assurance & Training Executive . Project Handled (Citibank, Vodafone Egypt, AAIB Bank, NOS Telecom USA, POI Mobile Canada,Cartels Real Estate UK ).RetailRetail ManagementSAPSAP (MENA MARKETING OPERATION TEAM LEADR)SalesSupportTeam BuildingTelecommunicationsTraining And DevelopmentWorld Class Customer ServiceWorld Class Customer Service.

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

SAP

SAP

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft SQL Server

Microsoft SQL Server

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

ERP

ERP

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Access

Microsoft Access

: Intermediate

: Medium

:

More than 7 years

Fields of Expertise

Sales

Sales

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

5-7 years

Education And Training

Education And Training

: Expert

: Extreme - I love it!

:

1-3 years

Business Development

Business Development

: Expert

: Extreme - I love it!

:

1-3 years

Training and development

Training and development

: Expert

: Extreme - I love it!

:

1-3 years

Enterprise management

Enterprise management

: Expert

: Extreme - I love it!

:

5-7 years

large Accounts Sales

large Accounts Sales

: Expert

: Extreme - I love it!

:

5-7 years

Call centers

Call centers

: Expert

: Extreme - I love it!

:

3-5 years

World class Customer Service

World class Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

retail management

retail management

: Expert

: Extreme - I love it!

:

3-5 years

marketing

marketing

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Leader, Business-oriented, Customer-oriented, Creative

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