Basic Info

Ahmed Zaki

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Commercial Accountant at Raya Holding

Experience Details

Senior Commercial Accountant

Accounting/Finance

Experienced (Non-Manager)

1)Verify, allocate, post and reconcile transactions
2)Produce error-free accounting reports and present their results
3)Analyse financial information and summarise financial status
4)Provide technical support and advice on management
5)Review and recommend modifications to accounting systems and procedures
6)Participate in financial standards setting and in forecast process
7)Provide input into department’s goal setting process
8)Prepare financial statements and produce budget according to schedule
9)Direct internal and external audits to ensure compliance
10)Support month-end and year-end close process
11)Develop and document business processes and accounting policies to maintain and strengthen internal controls


Company Details

Raya Holding

Cairo, Egypt

More than 1000 employees

Information Technology Services, Telecommunications, Retail

http://www.rayacorp.com/

Aug 2016 to present (4 months)
International Account Advisor at Vodafone UK

Experience Details

International Account Advisor

Customer Service/Support

Entry Level

Part Time Job till the completion of my Credit Risk Certificate.

Act as a frontline interface with customers of Vodafone UK Customers. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard.


Company Details

Vodafone UK (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.co.uk

Jan 2016 to Jul 2016 (6 months)
Branch Trade Finance Officer at Credit Agricole Egypt

Experience Details

Branch Trade Finance Officer

Banking

Experienced (Non-Manager)

1)Handling LCs, LGs, and FIDBCs Docs.
2)Endorsing shipping docs, issuing Form 4 and relevant Customs Letter.
3)Posting relevant transactions on Core Banking System.
4)Preparing necessary exhibits and reports either for internal or external use.
5)Reply to client's inquiries and following up with TFC.
6)Implementing CRs terms and conditions.
7)Obtaining proper loans documentation and approvals under LCs (TRs & PNs).
8) Reply to correspondence tracers under FIDBCs.
9)Handling escalated customer issues for all LOBs (Retail, SMEs & Corporate).


Company Details

Credit Agricole Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Banking, Financial Services

www.ca-egypt.com

Dec 2014 to Jan 2016 (1 year 1 month)
Universal Teller at Credit Agricole Egypt

Experience Details

Universal Teller

Banking

Entry Level

1)Receive customer deposits.
2)Pay funds against with. forms, invoices, cheques, manager and certified cheques.
3)Carry out various FX transactions.
4)Issuance of certified cheques, manager cheques and bank drafts.
5)TD and CD issuance, redemption and instruction modification.
6)Issuance of internal and outgoing transfers, and TT.
7)Alternate vault custodian.
8)Ensure compliance with CBE regulations and the bank's internal controls as well.
9)Cross selling a wide variety of bank products and create referral cases on a daily basis.


Company Details

Credit Agricole Egypt (multinational)

Cairo, Egypt

More then 1000 employees

Banking, Financial Services

www.ca-egypt.com

Oct 2013 to Dec 2014 (1 year 2 months)
Regional Customer Service Executive at HSBC Electronic Data Service Delivery

Experience Details

Regional Customer Service Executive

Banking, Customer Service/Support

Entry Level

1)Resolving customer inquiries
2)Handling queries and complaints
3)Selling bank products and services
4)Opening accounts and selling credit facilities
5)Making outside transfers
6)Issuing cheque books and cheques maintenance
7)Carrying out the vast majority of bank operations


Company Details

HSBC Electronic Data Service Delivery (multinational)

Cairo, Egypt

N/A

Banking, Accounting and Auditing Services

http://www.hsbcservicedelivery.com/

Feb 2013 to Oct 2013 (8 months)
Customer Service Representative at Barclays Bank Egypt

Experience Details

Customer Service Representative

Banking, Customer Service/Support

Entry Level

1)Resolving customer inquiries
2)Handling queries and complaints
3)Selling bank products and services
4)Carrying out several tasks
5)Handling escalations
6)Premier banking team support
7)Shift handling


Company Details

Barclays Bank Egypt (multinational)

Cairo, Egypt

N/A

Banking

http://www.barclays.com.eg/

Oct 2012 to Feb 2013 (4 months)

Achievements


Best service quality for the on job training period with the greatest number of complimentary calls.


Best agent for the training period, I took my first escalation call, joined the english queue, assisted premier line and started to handle a shift after only two months on queue.


Education

College Diploma in Credit and Risk Management

Education Details

College Diploma

Credit and Risk Management

American University in Cairo (AUC), Egypt

A / Excellent / 85 -100%

Accounting Industry Analysis Financial Statements Analysis Lending Rationale Cash Flow analysis Loan Structuring Legal Aspects Project Finance SME Finance Risk Management

N/A

American University in Cairo (AUC)
2015 - 2016
BA in Commerce

Education Details

BA

Commerce, Accounting

Menoufiya University, Egypt

B / Very Good / 75 - 85%

Accounting and Auditing, Economics, Marketing, Statistics, Management, and Banking.

N/A

Menoufiya University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Hadaek El Maadi Experimental School

Egypt

2008

A / Excellent / 85 -100%

Major Mathematics.

Hadaek El Maadi Experimental School
2008

Training and Courses

Training/Course Details

English

Apr 2012

British Council

General and Conversation English

Training/Course Details

Soft Skills

Oct 2012

Russian Cultural Center

Soft skills and communication skills course.

This profile is fresh!
Last update 13 days ago.

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Profile Skills and Keywords

AccountingAccounting And Auditing ServicesAdaptiveAnalyticalArabicBankingBarclays Bank EgyptBranch Trade Finance OfficerBusiness-orientedChallengesCommerceCredit Agricole EgyptCredit And Risk ManagementCustomer ServiceCustomer Service RepresentativeEnglishFinanceFinancial AnalysisFinancial ServicesFlexibleFrenchHSBC Electronic Data Service DeliveryHard WorkerInformation Technology ServicesInsuranceInternational Account AdvisorInternetJavaLotus NotesMS OfficeMicrosoft WindowsOracleProblem SolverRegional Customer Service ExecutiveRetailSenior Commercial AccountantSoft SkillsSportSupportTelecommunicationsTo Grab AttentionTrade FinanceUniversal TellerVodafone UKWorking Hard

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

MS Office

MS Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Oracle

Oracle

: Advanced

: Extreme - I love it!

:

Less than 1 year

Lotus Notes

Lotus Notes

: Advanced

: Extreme - I love it!

:

Less than 1 year

Java

Java

: Advanced

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Trade Finance

Trade Finance

: Advanced

: Extreme - I love it!

:

1-3 years

Banking

Banking

: Advanced

: Extreme - I love it!

:

Less than 1 year

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

Less than 1 year

Financial Analysis

Financial Analysis

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Accounting

Accounting

: Intermediate

: High

:

3-5 years

Key Skills

Analytical, Business-oriented, Hard worker, Problem Solver, Flexible / Adaptive

Online Presence

https://www.linkedin.com/in/ahmed-zaki-a1000874?trk=nav_responsive_tab_profilehttps://www.facebook.com/Z.i.x.yy?ref=tn_tnmn

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