AYA GALAL

Call Center Assistant Manager

• Job Details:Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc. Handle all escalations cases on systems and provide solutions. Initiate all teaching center refund and work on open cases. Delegation support office.

Call Center Agent Inbound

• Job Details:Handled customer complaints and provided solutions within time limits. Allocated invoices paid online for the teaching centre and IELTS exams. Generated sales leads.