Basic Info

Ahmed Baiumy

10 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical support specialist at Smart cards applications company

Experience Details

Technical support specialist

IT/Software Development, Installation/Maintenance/Repair, Administration

Experienced (Non-Manager)

• Managing & organising the projects of the Egyptian Ministry of Supply & Internal Trading (MSIT) including (Grocery supplies , Bakery Distribution , Flour depots , The mills system).
• Managing & organising the projects of the Egyptian Ministry of Health (MOH) accordinated with the Egyptian ministry of military production (MoMP) , including the medical care for the less fortune people & the baby milk distribution allover Egypt.
• Issuing the Smart Cards for :-

1- Supplied groceries & bakery distribution (New – Damaged – Lost) subsidized by MSIT.
2- Medical care of less fortune people (New – Damaged – Lost) subsidized by MOH.
3- Distributing the baby milk quota.
• Maintaining the system of (Grocery supplies , Bakery Distribution , Flour depots , Flour mills , Medical care for less fortune people , post offices , grocery managerial offices , bakeries & flour depots for citizens & grocers , hospitals & rural medical clinics for the less fortune people & baby milk distribution) Including (installing , diagnosing , configuring , maintaining and monitoring the operating systems and networks)


Company Details

Smart cards applications company (multinational)

Luxor, Egypt

More than 1000 employees

Business Services - Other, Computer Software, Government

http://www.egyptsmartcards.com/

Apr 2015 to present (2 years 4 months)
IT Manager at TBTD Egypt - Philip morris distributer

Experience Details

IT Manager

Project/Program Management, Administration, IT/Software Development

Manager

• Gathering and collating network requirements by working with employees.
• Assisting in sizing efforts for the network part of branches.
• Installing secure and scalable network devices.
• Maintaining secure & scalable networks.
• Working with OS and application teams to ensure employee service success.
• Documenting all network set-ups.
• Liaising with support teams, working together to resolve branch issues.
• Worked as a team leader with excellent communication skills.
• Worked with employees during all stages of projects.
• Highlighting and documenting all network risks related to the projects.
• Coaching the junior members of staff.


Company Details

TBTD Egypt - Philip morris distributer (multinational)

Luxor, Egypt

More than 1000 employees

Wholesale Trade, Retail, FMCG

N/A

Jun 2014 to Dec 2014 (6 months)
Enterprise Technical Support Engineer at TE Data

Experience Details

Enterprise Technical Support Engineer

Customer Service/Support, IT/Software Development

Experienced (Non-Manager)

• Deliver service and support to end-users using and operating automated call distribution phone software (AVAYA) over the Internet.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP , Router Configuration , ONT Fiber Devices and more.
• Research required information using available resources & sometimes extra miles.
• Follow standard processes and procedures.
• Identify and escalate priority issues per Client specifications.
• Redirect problems to appropriate resource.
• Accurately process and record call transactions using a computer and designated tracking software.
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
• Organize ideas and communicate oral messages appropriate to listeners and situations.
• Follow up and make scheduled call backs to customers where necessary.
• Stay current with system information, changes and updates.


Company Details

TE Data (multinational)

Cairo, Egypt

More than 1000 employees

Information Technology Services, Internet/E-commerce, Telecommunications

https://www.tedata.net

Jan 2014 to May 2014 (4 months)
Enterprise Technical Support Engineer – Etisalat Emirates Project. at RAYA Contact Center – Maadi Technological Village

Experience Details

Enterprise Technical Support Engineer – Etisalat Emirates Project.

Customer Service/Support, IT/Software Development, Installation/Maintenance/Repair

Experienced (Non-Manager)

• Deliver service and support to end-users using and operating automated call distribution phone software (AVAYA) over the Internet.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP , Router Configuration , ONT Fiber Devices and more.
• Research required information using available resources & sometimes extra miles.
• Follow standard processes and procedures.
• Identify and escalate priority issues per Client specifications.
• Redirect problems to appropriate resource.
• Accurately process and record call transactions using a computer and designated tracking software.
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
• Organize ideas and communicate oral messages appropriate to listeners and situations.
• Follow up and make scheduled call backs to customers where necessary.
• Stay current with system information, changes and updates.


Company Details

RAYA Contact Center – Maadi Technological Village (multinational)

Cairo, Egypt

More than 1000 employees

Consulting Services, Information Technology Services, Recruitment and Staffing

http://www.rayacc.com/

Jul 2013 to Dec 2013 (5 months)
Network & System Administrator at Sunrise select royal makadi resorts & spa

Experience Details

Network & System Administrator

IT/Software Development, Installation/Maintenance/Repair, Operations/Management

Manager

• Troubleshooting hardware & Software problems in regards to (Servers , Routers & Switches , Printers , Scanners & Photocopiers)
• Solving software problems - Microsoft (Windows Server 2003 , Windows 7 , Exchange 2010 , Office 2003 , Office 2007 & Office 2010)
• Troubleshooting and solving networking issues - TCP/IP, DNS, DHCP, Layer 2/3 network devices
• Helping Guests in Accessing Wi-Fi &Troubleshooting the most common Internet issues (Browsing , downloading , Java , Flash Player & Silverlight , Mikrotik Login Hotspot … etc)


Company Details

Sunrise select royal makadi resorts & spa (multinational)

Red Sea, Egypt

More than 1000 employees

Travel and Tourism, Entertainment

https://www.sunrise-resorts.com/

Jan 2013 to Jun 2013 (5 months)
IT Trainer at Computek

Experience Details

IT Trainer

Education/Teaching, Training/Instructor

Entry Level

• Training the IT Courses in Networking (Microsoft – Cisco – CompTIA – EC-Council)
• (MCSE 2012 – MCSA 2012 – MCSE Sharepoint Administrator 2010 – MCSE Exchange Server 2010 – MCSE ForeFront TMG 2010 – MCSE ISA Servers 2004 & 2006).
• CCNP (R&S , Design , Voice , Security , Wireless , Data Center)
• CCNA (R&S , Design , Voice , Security , Wireless , Data Center).
• CompTIA (A+ , Network+ , Server+ , Security+)
• EC-Council CEH (Certified Ethical Hacker v6 , v7 & v8).
• ICDL (International Computer Driving License) v4.


Company Details

Computek

Giza, Egypt

101-500 employees

Education, Information Technology Services, E-Learning

http://www.computekeg.com

Jan 2011 to Dec 2011 (11 months)
IT Specialist (Data Entry – Technical Support) at Society Development Association for Small & Micro Enterprises

Experience Details

IT Specialist (Data Entry – Technical Support)

Customer Service/Support, Installation/Maintenance/Repair, IT/Software Development

Entry Level

• Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
• Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
• Maintains data entry requirements by following data program techniques and procedures.
• Contributes to team effort by accomplishing related results as needed.


Company Details

Society Development Association for Small & Micro Enterprises

Luxor, Egypt

101-500 employees

Venture Capital and Private Equity

N/A

Sep 2010 to Dec 2010 (3 months)

Achievements


-Baby milk project -Medical care for less fortune people

Education

Bachelor of commerce in Accounting

Education Details

Bachelor of commerce

Accounting, Business Administration

Sohag University, Egypt

C / Good / 65 - 75%

Accounting Business administration Computer

N/A

Sohag University
2002 - 2008

Certifications

Certificate details

MCITP Enterprise administrator 2008

May 2012

N/A

N/A

N/A

Microsoft

N/A

CCNA
Jan 2012

Certificate details

CCNA

Jan 2012

N/A

N/A

N/A

Cisco

N/A

TOEFL ITP
Aug 2010

Certificate details

TOEFL ITP

Aug 2010

N/A

N/A

N/A

AMIDEAST - ETS

N/A

ICDL
Aug 2009

Certificate details

ICDL

Aug 2009

N/A

N/A

N/A

UNESCO

N/A

Training and Courses

Training/Course Details

MCITP Enterprise administrator 2008

Mar 2011

YAT learning academy

Microsoft certified IT professional

Training/Course Details

CCNA

Jun 2011

YAT learning academy

Cisco certified network associate

Training/Course Details

TOEFL ITP

Jul 2010

AMIDEAST

Test of english as a second language

Training/Course Details

ICDL

Aug 2009

Masreya

N/A

This profile is fresh!
Last update 5 days ago.

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Profile Skills and Keywords

AccountingAdaptiveAdministrationAnalyticalArabicBusiness AdministrationBusiness Services - OtherCCNACanadaCiscoCommunication SkillsComputerComputer SkillsComputer SoftwareConsulting ServicesCustomer ServiceCustomer Service / SupportData EntryDivingE-LearningE-commerceEducationEnglishEnterprise Technical Support EngineerEnterprise Technical Support Engineer Etisalat Emirates Project.EntertainmentFMCGFlexibleFrenchGeneral CultureGovernmentHelpdeskICDLITIT FieldIT ManagerIT Specialist (Data Entry Technical Support)IT TrainerInformation TechnologyInformation Technology (IT)Information Technology ServicesInstallationInternetLeaderLeadershipMCITP Enterprise Administrator 2008MaintenanceManagementMicrosoft OfficeNOCNetwork & System AdministratorNetworkingPlannerPresentation SkillsProblem SolverProgram ManagementProjectProject ManagementRAYA Contact Center Maadi Technological VillageReadingRecruitment And StaffingRepairRetailSmart Cards Applications CompanySoftware DevelopmentSunrise Select Royal Makadi Resorts & SpaSupportTBTD Egypt - Philip Morris DistributerTE DataTOEFL ITPTechnical SupportTechnical Support SpecialistTelecommunicationsTravel And TourismTravellingVenture Capital And Private EquityWholesale Trade

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Cisco

Cisco

: Expert

: Extreme - I love it!

:

5-7 years

Project Management

Project Management

: Expert

: Extreme - I love it!

:

3-5 years

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

ICDL

ICDL

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Information Technology (IT)

Information Technology (IT)

: Expert

: Extreme - I love it!

:

More than 7 years

Networking

Networking

: Expert

: Extreme - I love it!

:

More than 7 years

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Communication Skills

Communication Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Presentation Skills

Presentation Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Data Entry

Data Entry

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

administration

administration

: Expert

: Extreme - I love it!

:

5-7 years

Management

Management

: Expert

: Extreme - I love it!

:

5-7 years

Technical support

Technical support

: Expert

: Extreme - I love it!

:

More than 7 years

helpdesk

helpdesk

: Expert

: Extreme - I love it!

:

More than 7 years

Information technology

Information technology

: Expert

: Extreme - I love it!

:

More than 7 years

Networking

Networking

: Expert

: Extreme - I love it!

:

More than 7 years

Customer service / support

Customer service / support

: Expert

: Extreme - I love it!

:

5-7 years

NOC

NOC

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Leader, Planner, Problem Solver, Flexible / Adaptive

Online Presence

https://www.linkedin.com/in/ahmed-tharwat-baiumy-abdo-633723a5/

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