ASMAA said TAWFEK

Insurance coordinator Full Time

• Job Details: Sell insurance policies that protect customers vehicle from financial loss through damages , accidents or auto theft..  Advise clients on how to minimize risk.  Match insurance policies for clients with the companies that offer the best rates and coverage.  write vehicle damage repair estimates  Contacting prospective customers.  Prepare claims with require documentation.  Practiced professional telephone etiquette and customer service while making claim inquiry and quickly resolving any customer complain and concern.  Demonstrate strong attention to detail and ability to multitask within the high pressure work environment.  Maintain reports and records of insurance policies.  Weekly and monthly reporting to the accounting department.  Obtain price quotes.  Maintain regular contact with clients.

Service Receptionist Full Time

• Job Details: Representing the operation on the telephone, recording information and ensuring correct support.  Being the first point of contact and information for all visitors and business partners as part of personal reception.  Welcoming customers and visitors and forwarding these to responsible contact persons, looking after waiting customers.  Supporting function of a communications interface between the certified service advisor (CSA) and colleagues, customers and other commercial departments.  Support in the sale of parts and accessories via forwarding to responsible contact persons and in the sale and invoicing of replacement parts and accessories.  Forwarding of service-relevant data to ensure workshop capacity utilization  Forwarding information (parts availability, etc.) to customers on request.  Reporting service appointments to the parts store.

Customer CareFull Time

• Job Details: Make the daily customer data report (CDR).  Follow up with customer after service.  Record details of inquiries, comments and complaints.  Send the daily report to Mercedes Benz by mail.  Respond to all incoming calls.  Customer’s data collection.  Call customers to update their data.  Handle and resolve complaints (follow up-from customers-MB-Dealer).  Record details of actions taken in each complaint.  Make follow up with the customers after solving their problems.  Communicate and coordinate with internal departments.  Generate monthly, quarterly and annually report.  Comparing the monthly follow up results with each others.  Make analysis to all incoming complaints.  Record customers comments about the place in a monthly sheet.  Informing the customers about discount cards by tele, mail or face to face.  Assist dispatch and management whenever needed as general office clerk.