Basic Info

Aya raslan

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Team Leader at Wasla Contact Centre

Experience Details

Team Leader

Operations/Management

Manager

Team Leader:

• Handling complaints (from both staff and customers)
• Helping with training and development
• Set meeting & rules and assure that we can follow them to reach our target
• Handle interviews
• Handle complaints & Angry customers
• Communicate the new process to the agents with in a very simple way and understandable


Company Details

Wasla Contact Centre (multinational)

Cairo, Egypt

501-1000 employees

Outsourcing/Offshoring

http://www.wasla.com/User1/default.htm

Jul 2012 to Feb 2016 (3 years 7 months)
Call centre representative at Vodafone Egypt

Experience Details

Call centre representative

Customer Service/Support

Experienced (Non-Manager)

Call center representative:

• Learned how to handle all type of customers
• How to reach satisfaction no matter what
• Answer all customer INQ
• follow up till solve customers’ problem
• communicate internal with all the required department to get solution
• Handling task Out of Q


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

http://www.vodafone.com.eg/vodafoneportalWeb/en/myWorld_mainPage

Dec 2011 to Jul 2012 (7 months)
Executive secretary at Over seas

Experience Details

Executive secretary

Logistics/Supply Chain

Entry Level

Executive secretary:

• Handling daily mails
• Distribute mails to all the required department
• "Printing ... Sending fax ... Sending Emails ... sorting "
• Receive daily posts.
• answer phone calls
• transfer calls internal


Company Details

Over seas

Cairo, Egypt

51-100 employees

Logistics and Supply Chain

http://www.overseass.com/site/index.php

Nov 2010 to Dec 2011 (1 year 1 month)

Education

Bachelor's Degree in Phiolosophy

Education Details

Bachelor's Degree

Phiolosophy

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2006 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

masr elgdeda

Egypt

2005

A / Excellent / 85 -100%

N/A

masr elgdeda
2005

Training and Courses

English at AUC
Aug 2012

Training/Course Details

English

Aug 2012

AUC

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicBusiness-orientedCall Center Representative:Call Centre RepresentativeCommunicationCustomer ServiceDealing With PeopleEnglishExecutive SecretaryFlexibleHard WorkerInternetLeaderLogisticsLogistics And Supply ChainManagementMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WordOffshoringOutsourcingPhiolosophyProblem SolverRespectSupportTeam LeaderTeam Leader:Team WorkTelecommunicationsTransportationVodafone EgyptWasla Contact CentreWork Hard

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Call center representative:

Call center representative:

: Expert

: Extreme - I love it!

:

1-3 years

Team Leader:

Team Leader:

: Expert

: Extreme - I love it!

:

1-3 years

Executive secretary

Executive secretary

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Business-oriented, Hard worker, Problem Solver, Flexible / Adaptive

Online Presence

eg.linkedin.com/pub/aya-raslan/8a/b3a/242/https://www.facebook.com/KarKoura88

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