Basic Info

Alaa rashwan

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

English Teacher Assistant at The Baby Academy

Experience Details

English Teacher Assistant

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

The Baby Academy

Egypt

501-1000 employees

Education

N/A

May 2015 to Dec 2015 (7 months)
Insurance Specialist at MetLife Alico

Experience Details

Insurance Specialist

Banking

Entry Level

Bancassurance field


Company Details

MetLife Alico (multinational)

Cairo, Egypt

N/A

Insurance

http://www.metlifealico.com.eg/en/Individual/index.html

May 2014 to Apr 2015 (11 months)
 International account management advisor, Vodafone UK account (Oct 2011-Mar 2013).  International 1st Line Technical Support advisor, Vodafone UK account (Mar 2013-present) at Vodafone

Experience Details

 International account management advisor, Vodafone UK account (Oct 2011-Mar 2013).  International 1st Line Technical Support advisor, Vodafone UK account (Mar 2013-present)

Customer Service/Support

Experienced (Non-Manager)

 Take full responsibility for dealing with customer complaints,
queries and requests for information from the start to the end of the process.
 Carry out relevant research as required and requested by Customer Service Manager.
 Draft documentation as required and requested & Prepare daily, weekly and monthly statistical reports.
 Meet the objectives and performance measures as agreed by the
Customer Service Manager.
 Contributing to Guidelines and procedures development to support front-line inquiry
handling and case resolution.
 Efficiency to organize own time.
 Learned discipline, teamwork, how to follow instructions and hard work.
 Outgoing reliable and have solid work ethic.
 Energetic performer consistently cited for unbridled passion for work, and upbeat, positive attitude.


Company Details

Vodafone (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

www.vodafone.com.eg

Oct 2011 to May 2014 (2 years 7 months)
1st line Tech Advisor ''UK Account'' at Vodafone Egypt

Experience Details

1st line Tech Advisor ''UK Account''

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone Egypt

Cairo, Egypt

More then 1000 employees

Telecommunications

www.vodafone.com.eg

Apr 2013 to May 2014 (1 year 1 month)
 Membership of Advanced Business Community Model "ABC" as public relations member, Cairo University (2009). at Advanced Business community (student activity)

Experience Details

 Membership of Advanced Business Community Model "ABC" as public relations member, Cairo University (2009).

Administration

Student

N/A


Company Details

Advanced Business community (student activity)

Cairo, Egypt

https://www.facebook.com/advancedbusinesscommunity

Oct 2009 to May 2010 (7 months)
 Membership of (Caps)-Career Advising & Placement services as an internal and P.R member–Cairo University (2010). at Career & placement Services (student activity)

Experience Details

 Membership of (Caps)-Career Advising & Placement services as an internal and P.R member–Cairo University (2010).

Administration

Student

N/A


Company Details

Career & placement Services (student activity)

Cairo, Egypt

http://www.caps.aucegypt.edu/

Nov 2009 to May 2010 (6 months)
 - Heading an organization committee "Tshanj" as a public relations head, Cairo University (2010). at Tshanj (student activity)

Experience Details

 - Heading an organization committee "Tshanj" as a public relations head, Cairo University (2010).

Administration

Student

N/A


Company Details

Tshanj (student activity)

Cairo, Egypt

N/A

Nov 2009 to May 2010 (6 months)
 Training as broker in Stock market Exchange Simulation Model, Cairo University (2008). at Stock market simulation (student activity)

Experience Details

 Training as broker in Stock market Exchange Simulation Model, Cairo University (2008).

Accounting/Finance

Student

N/A


Company Details

Stock market simulation (student activity)

Cairo, Egypt

N/A

Nov 2008 to Apr 2009 (5 months)

Achievements


ACTIVITIES  Training as broker in Stock market Exchange Simulation Model, Cairo University (2008).  Membership of Advanced Business Community Model "ABC" as public relations member, Cairo University (2009).  Membership of (Caps)-Career Advising & Placement services as an internal and P.R member–Cairo University (2010).  - Heading an organization committee "Tshanj" as a public relations head, Cairo University (2010).  PROFESSIONAL CERTIFICATES  Complete the EHR (Essentials of human resources) course and get certified from the American Chamber & The society of Human Resources (SHRM).( 2009) TRAINING COURSES  Attended contemporary leadership strategies seminar.  Stock Market analysis.  Communication skills & Business planning Skills.  Project Management.

Education

Bachelor's Degree in Business adminstration

Education Details

Bachelor's Degree

Business adminstration

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2006 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Gamal Abd El Nasser

Egypt

2006

B / Very Good / 75 - 85%

N/A

Gamal Abd El Nasser
2006

Certifications

Certificate details

 Complete the EHR (Essentials of human resources) course and get certified from the American Chamber & The society of Human Resources (SHRM).( 2009)

Apr 2009

N/A

N/A

N/A

SHRM & AMCHAM

N/A

Certificate details

 The Egyptian Financial Supervisory Authority (EFSA) Certificate

Jul 2014

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

 Stock Market analysis.

Jun 2008

CAIRO UNIVERSITY

N/A

Training/Course Details

 Project Management.

May 2010

YAT

N/A

Training/Course Details

contemporary leadership strategies seminar

Feb 2009

CANADIAN Training Center

N/A

Training/Course Details

Emotional Intelligence & DISC

Jun 2013

Vodafone

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

1st Line Tech Advisor ''UK Account''? - Heading An Organization Committee "Tshanj" As A Public Relations Head, Cairo University (2010).? Complete The EHR (Essentials Of Human Resources) Course And Get Certified From The American Chamber & The Society Of Human Resources (SHRM).( 2009)? International Account Management Advisor, Vodafone UK Account (Oct 2011-Mar 2013). ? International 1st Line Technical Support Advisor, Vodafone UK Account (Mar 2013-present)? Membership Of (Caps)-Career Advising & Placement Services As An Internal And P.R MemberCairo University (2010).? Membership Of Advanced Business Community Model "ABC" As Public Relations Member, Cairo University (2009).? Project Management.? Stock Market Analysis.? The Egyptian Financial Supervisory Authority (EFSA) Certificate? Training As Broker In Stock Market Exchange Simulation Model, Cairo University (2008).AccountingAdministrationArabicBankingBrainstormingBusiness AdminstrationBusiness-orientedCRMContemporary Leadership Strategies SeminarCosmetics & Make-upCreativityCustomer ServiceCustomer ServicesCustomer-orientedDetails-orientedEducationEmotional Intelligence & DISCEnglishEnglish Teacher AssistantExecutorFashionFinanceFrenchHanging OutInsuranceInsurance SpecialistLeaderLeadership SkillsMarketingMeet New PeopleMetLife AlicoMicrosoft ExcelMicrosoft OfficeMicrosoft WordNew IdeasPublic RelationsQuality CoachSupportTechnical SupportTelecommunicationsTelecommunications Technical BackgroundTravellingVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Beginner

Tools and Technologies

CRM

CRM

: Advanced

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

1-3 years

Technical Support

Technical Support

: Advanced

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

1-3 years

Fields of Expertise

customer Services

customer Services

: Advanced

: Medium

:

3-5 years

leadership skills

leadership skills

: Intermediate

: High

:

3-5 years

Public relations

Public relations

: Intermediate

: Extreme - I love it!

:

1-3 years

Quality coach

Quality coach

: Intermediate

: Medium

:

1-3 years

Telecommunications technical background

Telecommunications technical background

: Beginner

: High

:

Less than 1 year

Key Skills

Executor, Leader, Business-oriented, Customer-oriented, Details-oriented

Online Presence

eg.linkedin.com/pub/alaa-ayman/3a/550/679/https://www.facebook.com/alaa.ayman1?ref=tn_tnmnhttps://twitter.com/Alaa__Ayman

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