ANas Saif El Din Hassan

Sr. Customer Service Representative at Khalifa Fund For Enterprise Development

Khartoum, Sudan

Khalifa Fund For Enterprise Development

Aug 2014 - Present -10 yrs, 11 months

Cupola Tele services

Nov 2013 - Aug 2014 -9 months

United Arab Emirates , Dubai

Job Details:EMS: Handling Cases and Other Inquiries and Telesales, Satisfy Customers, creating complain tickets. (Inbound) •Schneider Electric: Conducting surveys with Customers to know how they are satisfied with Schneider Electric. (Outbound) •Toyota: conducting test calls. (Navigation) •Epson: Issuing complain tickets and escalate it to the Engineers. (Inbound)

inter globe Technology / Fly Dubai

May 2013 - Nov 2013 -6 months

United Arab Emirates , Dubai

Job Details:• Dealt with passenger’s inquiries, new booking, modification or cancellation, flight departures and arrivals, terminals details and information about luggage restrictions and general inquiries. • Ensured the delivery of excellent customer service through a timely and accurate process. • Enrolled in additional training courses

Diploma in Information Technology
AL Bayan For Science & Technology
Jan 2012
College Diploma in Information technolgy
AL Bayan For Science & Technology
Jan 2010 - Jan 2012 - 2 yr
High School - Thanaweya Amma
Khalifa bin Zayed high school
Jan 2007