AMR ELHADARY
Customer Support Agent (Spanish - English ) at Expedia for Hotels and Flights
Banha, Qalubia, EgyptWork Experience
Customer Support Agent (Spanish - English )Full Time
Expedia for Hotels and Flights
Feb 2020 - Present -5 yrs, 5 months
Egypt , Giza
- Job Details:Expedia is one of the world’s leading full-service online travel brands helping travelers easily plan and book travel from the widest selection of vacation packages, flights, hotels, rental cars, rail, cruises, activities, attractions, and services.
Customer Service RepresentativeFull Time
JUMIA “shopping online”
Oct 2019 - Jan 2020 -3 months
Egypt , Cairo
- Job Details:Jumia, Egypt's no. 1 online mall was established in July 2012 with the aim and vision to become the one-stop shop in Egypt with implementation of best practices both online and offline. Jumia is the largest online mall store in Egypt. At inception we did an average delivery time of a week, today we do, on average, delivery in 1-5 days. Initially starting with 3 employees, Jumia presently has a staff strength of 350 young and entrepreneurial Egyptians. Deliveries to all cities in Egypt.
Customer Care Agent (Spanish - English - arabic)Full Time
Amazon “Sell – Pay” amazon.com / amazon.es
Aug 2019 - Oct 2019 -2 months
Egypt , Giza
- Job Details:Amazon.com launched in 1995, it was with the mission “to be Earth’s most customer- centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices.” This goal continues today, but Amazon’s customers are worldwide now, and have grown to include millions of Consumers, Sellers, Content Creators, and Developers & Enterprises. Each of these groups has different needs, and we always work to meet those needs, innovating new solutions to make things easier, faster, better, and more cost-effective.
Customer Service Representative (Spanish - English )Full Time
BookingGo “Rentalcars.com” for Rent Cars
Dec 2018 - Aug 2019 -8 months
Egypt , Giza
- Job Details:At Rentalcars.com everything we do is about giving you the freedom to discover more. We’ll move mountains to find you the right rental car, and bring you a smooth, hassle-free experience from start to finish. Here you can find out more about how we work. Renting a car brings you freedom, and we’ll help you find the right car for you at a great price. But there’s much more to us than that. We're here to make renting a car a lot less hassle and Working with over 900 companies in 160 countries, we can find the right car in the right place, at the right price. Rated by more than 3.5 million people We ask each of our customers to rate the company that provided their car. Check the scores and make the right choice.
Education
Bachelor's Degree in BACHELOR OF INFORMATION SYSTEM
El Gazeera AcademyJan 2009
High School - Thanaweya Amma
Elsanwia baneenJan 2004
Achievements
i am really feel good with all what i chieved but i will write some information dear all readers, i am looking for an opportunity as an office customer support representative, personal assistant and executives assistant (not front desk one) with 8 years experience in different industries dealing with top management and board members with reasoable salary package.... any recommendations ?? thanks in advanced
Skills
- Reaction 2 Problem Excellence MODEL
- Process Control Excellence MODEL
- OEE Excellence MODEL
- Control of Substances Hazardous of Health (COSHH)
- Risk Assessment and Hazard Analysis
- Lead AUDITOR ‘OHSAS 18001:2007’ From ‘SGS’
- 6 sigma and supply chain
- Amadeus
- Control Plan for ‘Maintenance’ Excellence MODEL
- MAYA 3D
Languages
Arabic
FluentSpanish
AdvancedEnglish
Advanced
Training & Certifications
Lean Manufacturing
TOSHIBA·2015TQM Total Quality Management
TOSHIBA·2015ISO 19011
SGS·2014ISO 9000
SGS·2014ISO 14001:2004
SGS·2014OHSAS 18001:2007
SGS·2014ISO 9001:2008 ‘Quality’
SGS·2014PhotoShop 2D
naval academy·2013AutoCad 2D
Russian cultural center·2013Maya Entertainment 3D Modelling
Russian cultural center·2012Mud Box 3D
Russian cultural center·2012Motion Builder 3D
Russian cultural center·2012Soft Image 3D
Russian cultural center·2012English
british council·2005ICDL
IBM·2005