Diaa Kandil

Head of Tenant RelationsFull Time

• Job Details:Build relationships to ensure the successful delivery of the short, medium , and long term expectations of Cairo festival city Mall stakeholders whilst implementing strategies to advance our retailers revenue , profitability , operations and sustainability. Develop and manage effective relationships across tenants , mall management team ,customers and cross functional team. manage BNPL projects to meet key objectives that drive revenue all overall performance of CFCM .

Malls DirectorFull Time

• Job Details:Responsible for monitoring all asset management functions including leasing, marketing & promotion, property management, tenant relationship management, facilities management and customer services of 3 Malls in Cairo ( TOP 90 mall , The Park and Porto Cairo ) Responsible for preparing annual budgets, forecasts, and monitoring financial issues of the property with full P/L responsibilities.

Retail Operations ManagerFull Time

• Job Details:Administration & Controls • Monitor the administration office activity in all Homeworks (Ace Hardware) locations and ensure that company policies and standard operating procedures are being adhered to. • Support the store management teams by ensuring there are fully trained and competent users on store operating systems to avoid discrepancies and risk to the business. • Assist the store management and administration teams to ensure all till discrepancies are thoroughly investigated for further action in case of any dispute. • Ensure all stock takes and physical inventory counts are carried out as per the defined process and or standard operating procedure • Assist stores with the development and implementation of stock loss action plans Policies & Procedures • Develop store procedures in conjunction with the store teams, regional office and Retail Compliance Manager and ensure smooth implementation and compliance checks. • Review and where necessary revise and or amend the standard operating procedures as per business requirement and in line with Group Internal Audit. • Develop procedures for any new territories in line with group and local legislation and ensure that any approved procedures are supported with training for the Administration Assistant and store teams. • Review all internal audit reports when published and support the store manager in compiling recommendations and updates to Group Internal Audit. • Review all store internal audit reports and implement necessary corrective action required. Business Development • Take charge of all new store opening requirements. • Identify all IT requirements for each store as per the agreed plan and arrange for all equipment required for the Administration function. • Support all new joiners to the business with the required training and job support to ensure sound operational performance. • Regular training sessions and updates on standard operating procedures and policies to include all new employees. Process & Compliance • Continuous review of local consumables to ensure stores are in line with budget parameters at all times. • Monitor all locations to ensure efficient archiving practices in line with Group Internal Audit requirements. • Support the store teams by ensuring all Health, Safety and Security standards are being achieved in order to minimize risk to the business, employees and customers. • Support the business by streamlining communication and by driving cost savings.