Basic Info

Ahmed Mahmoud

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

SME Sales Executive at Etisalat Misr

Experience Details

SME Sales Executive

Sales/Retail

Experienced (Non-Manager)

· Handles and organizes all daily correspondences between related SME agent and concerned internal parties to ensure smooth and effective work flow.
· Maintains updated daily and weekly records for customers and sales visits according to the agreed SLA to highlight sales activities and targets progress.
· Act as a focal point of contact with other internal departments (Fraud, Account Management, Back Office, Corporate Collection...Etc) to secure planned work progress.
· Increase SME customers’ base and explore potential business opportunities in line with department’s sales objectives.
· Supports related SME agent through closing profitable deals to achieve monthly targets.
· Conducts daily visits with SME agents’ sales teams to highlight progress in existing and new SME accounts.
· Resolves and minimizes SME accounts problems to improve sales performance and realize sales objectives.


Company Details

Etisalat Misr

Cairo, Egypt

More than 1000 employees

Telecommunications

www.etisalat.eg

Aug 2016 to present (4 months)
Sales Supervisor at Planet Markets

Experience Details

Sales Supervisor

Sales/Retail

Experienced (Non-Manager)

· Assist the Sales Manager in leading, directing and motivating the sales team in order to achieve the overall corporate sales objectives.
· Assist the Sales Manager in revising and implementing the sales strategies.
· Assist the Sales Manager in providing a professional and excellent level of customer service with existing and new customers.
· Evaluate on-the-job performance of sales team.
· Ensure promotions are in with company’s standards.
· Promptly handling customer complaints.
· Launching incentive programs to generate and increase sales.
· Preside over staff meetings.
· Monitor local competitors.


Company Details

Planet Markets (multinational)

Cairo, Egypt

11-50 employees

Financial Services

www.planet-markets.com

Mar 2013 to Aug 2016 (3 years 5 months)
Retail Store Manager at Mobinil (Franchise)

Experience Details

Retail Store Manager

Sales/Retail

Experienced (Non-Manager)

· Completes store operational requirements by scheduling and assigning employees, following up on work results.
· Maintains store staff by recruiting, selecting, orienting, and training employees.
· Maintains the stability and reputation of the store by complying with legal requirements.
· Maintains store staff job results by coaching, counseling, and disciplining.
· Ensures availability of merchandise and services by approving contracts.
· Maintaining Inventories.
· Employees planning, monitoring, and appraising job results.


Company Details

Mobinil (Franchise)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Sep 2011 to Mar 2013 (1 year 6 months)
Retail Sales Executive at Mobinil

Experience Details

Retail Sales Executive

Sales/Retail

Experienced (Non-Manager)

· Welcomes customers by greeting them; offering them assistance
· Recommend, select and help locate the right merchandise
· Describe a product's features and benefits
· Demonstrate use and operation of the product
· Organize and process merchandise exchanges
· Documents sale by creating or updating customer profile records
· Receive and process cash, check and charge/credit payments.
· Make suggestions and encourage purchase of products.
· Arrange and display merchandise.


Company Details

Mobinil

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Aug 2010 to Sep 2011 (1 year 1 month)
Customer Service Representative at Mobinil

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

· Answering inbound calls and responding promptly to customer requests to ensure customer satisfaction.
· Supporting and providing superior services via phones, e-mails and faxes as a receiver, caller, and follow-up directly on customers inquiries and complaints not fulfilled or resolved on queue ensuring full customer satisfaction
· Provide customers with product and service information
· Upsell products and services


Company Details

Mobinil

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jul 2009 to Aug 2010 (1 year 1 month)

Education

BSc in Commerce

Education Details

BSc

Commerce

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2004 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

King Fahed School

Egypt

2004

B / Very Good / 75 - 85%

N/A

King Fahed School
2004

Training and Courses

Training/Course Details

ICDL Course

Feb 2007

Select

N/A

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBusiness DevelopmentCommerceCreativeCustomer ServiceCustomer Service RepresentativeEnglishExcellent Command Of Windows, Word, Excel & PowerPointFinancial ServicesICDL CourseOrganizerPlanet MarketsProblem SolverProficient User Of Internet FacilitiesRetailRetail Sales ExecutiveRetail Store ManagerSME Sales ExecutiveSalesSales SupervisorSocialSupportTeam PlayerTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Excellent command of Windows, Word, Excel & PowerPoint

Excellent command of Windows, Word, Excel & PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Proficient user of Internet facilities

Proficient user of Internet facilities

: Expert

: Extreme - I love it!

:

More than 7 years

ICDL Course

ICDL Course

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Creative, Organizer, Problem Solver, Social, Team Player

Online Presence

https://www.linkedin.com/profile/view?id=AAIAAApp-pYBzzEwqFkXjXy9N_M_FMrhPWgcXMA&trk=nav_responsive_tab_profile

I’m looking for work, please share my profile…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Ahmed's full profile and find more great talent and professionals to join your team.