Basic Info

Ahmed Khalil

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Vendor Management Senior Specialist at Vodafone Egypt

Experience Details

Vendor Management Senior Specialist

Operations/Management

Manager

- Managing the Vendor of Esnad BDO 888 call center team (outsourcing Company for Vodafone).
- Observing the vendor's KPI's and finding out the work flow gaps and insights to deliver the best customer's experience.
- creating processes and procedures to enhance and develop the Vendor's Results and KPI's.
•Coaching junior staff and provide assistance to their team leaders and supervisors.
- providing the Vendor management with all the job requirements that would help in achieving their tasks and assignments, such as employees's training and so on.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Jan 2016 to present (11 months)
CC Premium Senior Representative at Vodafone Egypt

Experience Details

CC Premium Senior Representative

Customer Service/Support

Experienced (Non-Manager)

• Answer Elite customer's calls professionally.
• Solve the customer's issues based on the first call resolution.
• Follow up end to end with the customers until the final resolutions.
• Escalate the technical issues and gaps to the concerned teams to
enhance the work flow.
• Handle customer complaints and ensure fully satisfaction.
• Provide customers with product and service information.
• Deliver the customer experience excellence.




Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

N/A

Telecommunications

www.vodafone.com.eg

Jan 2012 to Dec 2016 (4 years 11 months)
English and Italian Tour Leader at Emeco Travel:

Experience Details

English and Italian Tour Leader

Logistics/Supply Chain

Experienced (Non-Manager)

- Domestic and international tour arrangement.
- Guest meeting and assistance at the airport.
- Settings and coordinate transfer schedules for guest.
- Reviewing the tour itinerary with the guest.
- Coordination between the guest and the tour guide.
- Arranging with the operation any extra tours.
- Design brochures and invitations.
- A guest leader in any visited places.


Company Details

Emeco Travel:

Egypt

N/A

Travel and Tourism

http://www.emeco.com/

Aug 2008 to Dec 2011 (3 years 4 months)

Education

BS of Tourism and Hotels in Tourism and hotels management

Education Details

BS of Tourism and Hotels

Tourism and hotels management

Helwan University, Egypt

B / Very Good / 75 - 85%

History Tourism Studies Ticketing and aviation Accounting Economy Geography English French Computer Statistics

N/A

Helwan University
2005 - 2009

Training and Courses

Training/Course Details

English Language

Jan 2007

Ministry if defense institute

I have successfully completed the advanced and conversational levels of the American Language course

Training/Course Details

Italian Language

Jan 2008

Donbosco

I have attended and completed the Italian language course at ElDonbosco institute.

Training/Course Details

ICDL

Jan 2011

YAT Center

N/A

Training/Course Details

Master of Microsoft Excel

May 2014

YAT Center

N/A

Training/Course Details

Communication and soft skills

Jul 2009

IBM

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicCC Premium Senior RepresentativeCall Center ManagementCommunication And Soft SkillsCustomer ServiceEnglishEnglish And Italian Tour LeaderEnglish LanguageFrenchHard WorkerHuman ResourcesICDLItalianItalian LanguageLeaderLearningLogisticsManagementMaster Of Microsoft ExcelOrganizerPersistentProject ManagementReadingShoppingSocialSportsSupportTelecommunicationsTourism And HospitalityTourism And Hotels ManagementTransportationTravel And TourismTravellingVendor Management Senior SpecialistVodafone Egypt

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Advanced

: Advanced

: Advanced

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Fields of Expertise

Customer Service

Customer Service

: Expert

: High

:

1-3 years

Tourism and hospitality

Tourism and hospitality

: Expert

: Extreme - I love it!

:

1-3 years

Call center management

Call center management

: Advanced

: Extreme - I love it!

:

Less than 1 year

Human Resources

Human Resources

: Beginner

: Extreme - I love it!

:

Less than 1 year

Project management

Project management

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Hard worker, Organizer, Persistent, Social

Online Presence

eg.linkedin.com/pub/ahmed-khalil/92/a08/570/https://www.facebook.com/ahmed.legizianohttps://twitter.com/Mica_Tantohttps://www.facebook.com/ahmed.legiziano

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