Basic Info

Ahmad khawanky

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

International customer service adviser UK at Vodafone International services

Experience Details

International customer service adviser UK

Customer Service/Support

Entry Level

respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle product and service inquiries
provide pricing and delivery information
perform customer verifications
set up new customer accounts
process orders, forms, applications and requests
organize workflow to meet customer timeframes
direct requests and unresolved issues to the designated resource
manage customers' accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken


Company Details

Vodafone International services

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring , Telecommunications

N/A

Feb 2015 to Sep 2015 (7 months)
Senior Marketing officer at Zon solutions S.A.E

Experience Details

Senior Marketing officer

Marketing/PR/Advertising

Entry Level

Lead the business development team to develop a comprehensive marketing plan.
Lead the business development team to design and print marketing material.
Created new market and business opportunities.
Collaborated with our social media partners in raising our brand awareness
Organized marketing activities/events.
Handled all external communication with business/governmental entities.
Streamlined a sales plan and strategy with the sales head
Formulated an after-sale processes for handling customers
Collaborated with local suppliers for different marketing purposes


Company Details

Zon solutions S.A.E

Cairo, Egypt

1-10 employees

Renewables and Environment

N/A

Aug 2014 to Nov 2014 (3 months)
Marketing Intern (intern) at Qeye Inc.

Experience Details

Marketing Intern (intern)

Marketing/PR/Advertising

Student

Developing communication strategies
Carrying out marketing research for the company products
Supporting the CEO in finishing the business plan
Devising an advertising plan for the company launch
Adjusting the marketing process in accordance with the company goals
Revising the financial projections for a more realistic forecast.


Company Details

Qeye Inc.

Giza, Egypt

1-10 employees

Textile and Clothing, Engineering Services

N/A

Mar 2014 to Apr 2014 (1 month)
Marketing Intern (intern) at Integreight Inc,

Experience Details

Marketing Intern (intern)

Marketing/PR/Advertising , Analyst/Research, Legal

Student

Undertook Marketing research
Aided the founders in incorporating the company offshore
designed a promotional plan for the company’s first overseas event
streamlined the right marketing mix for the product
Developed the company marketing plan
Enabled in finishing the company Business plan


Company Details

Integreight Inc,

Cairo, Egypt

1-10 employees

Electronics and Semiconductors, Education, Computer Hardware

www.1sheeld.com

Jan 2014 to Feb 2014 (1 month)
Marketing research intern (intern) at Fortune Promo Seven

Experience Details

Marketing research intern (intern)

Marketing/PR/Advertising , Analyst/Research

Student

Worked under MacDonald Account
Assisted in gathering information against competitors
Completed store visits
Collected and analyzed information on consumer behavior
Participated in formulating new sales tactics


Company Details

Fortune Promo Seven (multinational)

Cairo, Egypt

51-100 employees

Marketing and Advertising, Marketing and Advertising, Graphic Design

http://www.fp7.com/#!/en/cai/home

Jun 2011 to Jul 2011 (1 month)

Education

BSc in Entrepreneurship and Small business management

Education Details

BSc

Entrepreneurship and Small business management

Nile univeristy, Egypt

B / Very Good / 75 - 85%

Innovation & Product development Strategic Management Business Planning for new ventures Entrepreneurial Finance Marketing Research International Business Change management Marketing

N/A

Nile univeristy
2010 - 2014
High School - IGCSE

High School Details

IGCSE

Dar El- Tarbiah IGCSE

Egypt

2009

C / Good / 65 - 75%

N/A

Dar El- Tarbiah IGCSE
2009

Certifications

TOFEL ITP
Sep 2011

Certificate details

TOFEL ITP

Sep 2011

583 out of 700

N/A

0104215

AMIDEAST

N/A

Certificate details

Solar photo-voltaic installer certificate

Jul 2013

N/A

N/A

N/A

Green Power Technologies

N/A

Training and Courses

Training/Course Details

Stock Market simulation

Apr 2010

MSA

N/A

This profile is outdated!
Last update more than 6 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBusiness PlanningComputer HardwareCustomer ServiceEducationElectronics And SemiconductorsEngineering ServicesEnglishEntrepreneurEntrepreneurship And Small Business ManagementFortune Promo SevenGraphic DesignHard WorkerInnovativeInternational Business LawInternational Customer Service Adviser UKLegalMarketingMarketing And AdvertisingMarketing InternMarketing ResearchMarketing Research InternMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WordOffshore IncorporationOffshoringOutsourcingPersistentPresenterRenewables And EnvironmentResearchSenior Marketing OfficerSolar Photo-voltaic Installer CertificateStock Market SimulationSupportTOFEL ITPTelecommunicationsTextile And Clothing

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: High

:

3-5 years

Microsoft Word

Microsoft Word

: Expert

: High

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: High

:

3-5 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

3-5 years

Fields of Expertise

Marketing

Marketing

: Advanced

: High

:

Less than 1 year

Business Planning

Business Planning

: Advanced

: Extreme - I love it!

:

Less than 1 year

Marketing research

Marketing research

: Intermediate

: High

:

Less than 1 year

International business Law

International business Law

: Beginner

: Medium

:

Less than 1 year

offshore incorporation

offshore incorporation

: Beginner

: Medium

:

Less than 1 year

Key Skills

Hard worker, Presenter, Innovative, Persistent, Entrepreneur

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