Basic Info

Ahmed Ibrahim

Less than 1 year

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

Call Center Representative at VFS Global

Experience Details

Call Center Representative

Customer Service/Support

Entry Level

Informing customers how to apply for a VISA
Tracking customers' passports
Solving their problems and complaints


Company Details

VFS Global (multinational)

Giza, Egypt

101-500 employees

Travel and Tourism

www.vfsglobal.com

Aug 2016 to Nov 2016 (3 months)
English Account Advisor at Raya CC

Experience Details

English Account Advisor

Customer Service/Support

Entry Level

Solving customers inquiries
Making mobile-internet troubleshooting
Resolving customer complaints


Company Details

Raya CC

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2016 to Jul 2016 (6 months)
Call center agent (intern) at Telecom Egypt

Experience Details

Call center agent (intern)

Customer Service/Support

Student

N/A


Company Details

Telecom Egypt

Giza, Egypt

More than 1000 employees

Telecommunications

N/A

Jun 2014 to Jul 2014 (1 month)
NSGB summer internship (intern) at NSGB

Experience Details

NSGB summer internship (intern)

Banking

Student

Holding administrative work


Company Details

NSGB (multinational)

Giza, Egypt

N/A

Banking

N/A

Jul 2013 to Aug 2013 (1 month)

Education

BA in Business Administration

Education Details

BA

Business Administration

AKHBAR ELYOM ACADEMY, Egypt

A / Excellent / 85 -100%

Accounting HR management Marketing Management Managerial Accounting Finance

N/A

AKHBAR ELYOM ACADEMY
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Alfarouq Omar Language school

Egypt

2011

B / Very Good / 75 - 85%

N/A

Alfarouq Omar Language school
2011

Training and Courses

Training/Course Details

Banking course

Sep 2015

coursera

N/A

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicBankingBanking CourseBusiness AdministrationCall Center AgentCall Center RepresentativeCommunicatorCustomer ServiceData EntryEnglishEnglish Account AdvisorFlexibleGraphic DesigningInteractiveInternetMicrosoft OfficeMy FamilyMy FriendsNSGBNSGB Summer InternshipPersistentSupportSwimmingTeam PlayerTelecommunicationsTravel And TourismVFS Global

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Data Entry

Data Entry

: Expert

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Advanced

: Medium

:

Less than 1 year

Key Skills

Communicator, Flexible / Adaptive, Persistent, Interactive, Team Player

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