AHMED hassan Ghazy

Senior Digital marketing SpecialistFull Time

• Job Details:• Responsible for customer follow-ups, assisting the customer on registration, pricing checking, order placing, making payment, labeling and shipment tracking etc. • Responsible for order review, payment processing, and label creation etc. Effectively communicate with customers via phone, email or chatting system, to answer questions, troubleshoot the issue, promote services. • Effectively communicate with US office and warehouse for any shipping, order, tracking, and account issues, and work together for a timely solution. Effectively communicate with shipping suppliers for any shipment exception, trace and claim. • Collect, analyze and summarize customer requirements and feedback for business improvement. Timely address critical issues to management for a quick resolution. • Responsible for building a tight and trust-able relationship with existing customers and potential customers. • Holding Buy For Me account Responsible for purchasing instead of the customers and bring their items from USA to any place in the world

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