AHMED salah sallam
Customer Service Agent at Sutherland
Alexandria, EgyptWork Experience
Customer Service AgentFull Time
May 2022 - Present -3 yrs, 2 months
- Job Details:Provide travel information, itineraries, and prices. Book reservations and send out confirmation notices. Counsel guests on terms and conditions of travel e.g., cancellation policies, Process payments and refunds.
International Account AdvisorFull Time
vodafone uk
Jan 2021 - May 2022 -1 yr, 4 months
Egypt , Alexandria
- Job Details:Responsible for handling customers billing queries to resolution point
business development specialistFull Time
louran hospital
Jan 2017 - Jun 2019 -2 yrs, 5 months
Egypt , Alexandria
- Job Details:● Devising and implementing the hospital sales strategies. ● Finding new channels for selling hospital services. ● Achieving the monthly target. ● Filling daily reports of daily work progress. ● Negotiating new price list with existing clients. ● Assist in the preparation of brochures ,content, and other materials ● Creating monthly events of hospital clients
business development specialistFull Time
ibrahim nada hospital
Mar 2016 - Dec 2017 -1 yr, 9 months
Egypt , Alexandria
- Job Details:● Meeting and greeting clients. ● Building relationships with new clients . ● Dealing with customers feedback ● Achieving the monthly target. ● Filling daily reports of daily work progress.
Education
Bachelor's Degree in law
Alexandria University (ALEXU)Jan 2014 - Jan 2018 - 4 yr
High School - Thanaweya Amma
lycee francais d'alexandrieJan 2013
Skills
- CRM
- Call Center
- Siebel Systems
- Customer Care
- Customer Support
- Customer Satisfaction
- excel
- word skills
- advances sales skills
- Sales
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Languages
English
FluentArabic
FluentFrench
Beginner