AHMED MOHAMMED MAHMOUD

Back office Associate ( WPS )(Payroll specialist )Full Time

• Job Details:- Pushing and monitoring transactions made by the branches. - Processing the wages and salaries of more than 4000 company across UAE through WAGES PROTECTION SYSTEM (WPS) - Processing the payroll transactions - Preparing the monthly bank transfers of the employees - Preparing the final settlement of leavers - Ensure that payroll is according to local laws and rules - Ensure all filing is done in a timely and accurate manner.

Call Center Agent & Customer Service Executive Full Time

• Job Details:- Answering inbound calls and making outbound calls professionally. - Provide customers with all required information related to the company's products and services with delighting them with a superior customer service. - Providing guidance in areas of professional matters as requested. - Follow up all customers related issues and provide timely feedback to them. - Provide customers with superior recommendations and actions, to reach their satisfaction and loyalty. - Answer inquiries, handle complaints, troubleshoot problems and provide information for customers. - Recording the leads and preparing a weekly report to the manager. - Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner. - Assisting with the administration for managing existing accounts . - Communicate efficiently with customers by phone, e-mail, letter and face to face.

accountantFull Time

• Job Details:- Prepares and records assets, liabilities, revenues, and expenses entries by compiling and analyzing account information. - Summarizes financial status by collecting information, preparing balance sheet, profit and loss, and other financial statements. - Maintains general ledger by transferring subsidiary accounts, preparing trial balance, reconciling accounts. - Reporting of invoicing & refunds. - Liaise with clients and subcontractors in a professional manner. - Maintains and balances subsidiary accounts by verifying, allocating, posting, reconciling transactions; resolving discrepancies. - Follow up with other departments and external agencies as banks on need basis.