AHMED ELSAYED HASHEM

IT SupervisorFull Time

SENIOR TECHINCAL SUPPORT ENGENER & NETWORKINGFull Time

• Job Details:: Experience Alhakmiah Real Estate Development. A subsidiary of Alhakmiah Holding.co. Khobar. Saudi Arabia. In Information technology (IT) Department (14/6/2015 – Tell now).  Installation, configuration and maintenance of hardware and software components, PCs, Printers and LAN Infrastructure.  Installation, configuration, processing the server room of the installation of servers and Routers for Service Providers and firewall protection and the installation of special cables Connect the exits of the Internet and network access for users.  Installation, maintenance and development of all aspects of Information Technology Department of hardware and software to help users.  Monitoring, administrating, supervising and performance tuning employee's desktops and Laptops.  Install and manage servers through (VMware VSphere client) and arranging space and give the powers and communicate with the main network (VMware).  W o r k on the server model of HP and for Service Providers.(VMware).  Troubleshooting ip phone configuration (Avaya)  Identify problems, evaluates alternatives, and implements effective solutions.  Microsoft applications and systems implementation and supporting.  E‐mail and internet programs.  Wireless (Security Configuration Wireless).  Troubleshooting Microsoft OS (XP‐7‐Vista‐8‐8.1‐10).  Microsoft Office (Word, Excel, PowerPoint, Outlook).  Installation, configuration, Technical support, Autodesk software all version, Primavera P6 Pro & Photoshop all version & any programs and technology needed by the Office Civil engineer and architect.  an official at the technical communication with the company's own financial system for The company in terms of updates and backups and closing the financial year and give Users the appropriate authority for each user through manager responsible.(RESORT ERP).  preparing technical reports for different IT Dept. Information  Deploy backup Schedule for all different Data.  Server hardware test, diagnose, troubleshoot and solve hardware related problems.  Recognizing Active Directory Object (OUs& GPO).  Create, modify user accounts in active directory.  preparing reports Hardware & Applications for all PCs  Contact & troubleshoot ADSL problems between employees and the ISP. (Mobily – stc)  Handle applications support including installation and upgrade of software & hardware.  Support all IT related issues at company branches when needed.  Installation and equipping of meetings rooms from the technical side of the microphones And smart screens and display units. And lights smart home. And projector.  Stay current with system information, changes and updates.  Install and work of the powers in the firewall of some sort SonicWALL and work and install The VPN‐based network and connect branch locations to the head office (SonicWALL firewall)  Company account management in SHOPIFY sales site maintenance department to resolve Any problem facing users. (WWW.SHOPIFY.COM ).  Action system on the site freshservice.Com to receive requests from users of the Dissolution of their problems. (WWW.freshservice.com ). Web site: www.hhc.sa.