AA

AHMED AWAD

IT Security Professional at Sudatel Group of Telecommunications

Khartoum

Work Experience

  • IT Security Professional

    Sudatel Group of Telecommunications

    Jan 2019 - Present -5 yrs, 9 months

    Sudan

    • Job Details:Continuously monitored network traffic for suspicious activity using advanced security tools and SIEM systems. Investigated and responded to alerts, mitigating potential threats in real-time. Developed and enforced security protocols to protect sensitive data and systems from unauthorized access. Regularly updated and tested disaster recovery and business continuity plans. Performed comprehensive security audits to identify vulnerabilities in systems and networks. Provided detailed reports with recommendations for remediation. Led incident response efforts, coordinating with IT and other departments to contain and resolve security breaches. Documented incidents and developed lessons learned to improve future responses. Conducted regular vulnerability assessments and penetration testing to identify security weaknesses. Collaborated with development teams to ensure timely application of security patches and updates. Configured and managed firewalls, intrusion detection/prevention systems (IDS/IPS), and other security appliances. Reviewed and updated firewall rules to align with security policies and business requirements. Implemented and managed identity and access management (IAM) systems to control user access to critical resources. Regularly reviewed access logs and conducted audits to enforce the principle of least privilege. Conducted security awareness training sessions for employees to educate them on best practices and emerging threats. Developed phishing simulation exercises to assess and improve employee resilience to social engineering attacks using KnowBe4 platform. Worked closely with cross-functional teams, including IT, legal, and executive management, to align security strategies with business goals. Communicated security risks and mitigation strategies to non-technical stakeholders.
  • IT Help Desk

    Sudatel Group of Telecommunications

    Feb 2018 - Jan 2019 -11 months

    Sudan

    • Job Details:Provide first-line technical support to end-users via phone, email, or in-person. Troubleshoot hardware and software issues, including desktops, laptops, printers, mobile devices, and software applications. Diagnose and resolve technical problems in a timely manner, ensuring minimal disruption to end-users. Escalate unresolved issues to the appropriate IT teams or third-party vendors, as required. Install, configure, and maintain computer hardware, peripherals, and software applications. Assist with user account management, including password resets, access provisioning, and permissions management. Document all support activities, including troubleshooting steps, resolutions, and user interactions. Provide training and guidance to end-users on IT systems, software applications, and best practices. Contribute to the development and improvement of IT service desk processes and procedures. Stay up to date with technological advancements and industry best practices.
  • Education

    • Bachelor's Degree in Communication and Data Networks

      al neelain university

      Jan 2019 

    • Bachelor's Degree in Computer Engineering

      al neelain university

      Jan 2017 

    Skills

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    Languages

    • Arabic

      Fluent
    • English

      Advanced
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