AHMED Abdullah Aboubakr

Intercontinental Hotels Group

• Night & Duty ManagerFull Time

  Jun 2014 - Sep 2021 -7 yrs, 3 months

  Saudi Arabia , Jeddah

  • Job Details:Posts room charges and taxes to guest accounts. •Processes guest charges voucher and credit card vouchers •Posts guest charge purchase transactions not posted by the front office cashier. •Verifies all account postings and balances. •Monitors the current status of coupon, discount, and other promotional programs. •Tracks room revenues, occupancy percentages, and other front office statistics. •Prepares a summary of cash, check, and credit card activities. •Summarizes results of operations for management. •Prepare of End of day procedure. •Run end of day process in property management software (PMS). •Understand principles of auditing, balancing, and closing out accounts. •Involved in all the FO office preparation •In charge for all the audit documents &Files •Follow up all the guest request & blocking • Ensure guest requests, inquiries and concerns are addressed and completed in a timely Manner. • Assisting with the delivery and execution of the company loyalty program including amenities, Guest welcomes letters and profile updating. • Reviewing guest special requests and ensure they are met or exceeded • Ensure department adherence to company policies, procedures and standards to ensure that Guest expectations are exceeded. • Prepare reports; handle special projects and assignments as required. •Provide guests with outstanding guest service, efficient and effective registration and billing services in a professional, friendly manner • Assume Manager 0n Duty responsibilities when assigned • Supervise front office operations during assigned shift. • Maintenance of guest information • Compile occupancy statistics • Assisting with serious complaints • Supervise cashiering activities during shift.
• Reception SupervisorFull Time

  Jun 2014 - Apr 2019 -4 yrs, 10 months

  Saudi Arabia , Jeddah