AHMED ABDELRAHIM

Events & Travel Logistics Coordinator.Full Time

• Job Details:• Handling all kind of flight tickets through ticketing system or offline with travel agencies. • Handling the accommodation requests domestically and internationally. • Handling the meeting room requests and their setup (A/V etc...) and catering if needed. • Participate in the Operations & Business Development plans. • Ensure service delivery to the clients as per internal quality and service standards. • Setting, communicating and maintaining timelines and priorities on every project. • Ensuring smooth handling of all types of requests whether from the corporate sector or international agencies. • Follow-up all project budgets from start to finish. • Follow up on the concepts and proposals approved by clients and put them into execution. • Key liaison between client, Operations team, in-house teams and other 3rd party vendors leading up to the event, ensuring that both client and event requirements are met. • Coordinate and manage the set-up and production of the event onsite, ensuring the delivery of a high quality event.

Travel supervisorFull Time

• Job Details:• Consulted with clients and provided appropriate information regarding travel services, flight tickets, hotel bookings and other available services. • Advised customers regarding passport, visas, vaccinations, exchange of foreign currency, excursions in resorts etc. • Arranged client approved travel plans through network of reputable vendors. • Managed client inquiries and kept them updated on progress through a range of communication channels. • Minimized stress on clients associated with travel arrangements. • Dealing with customer complaints and ensuring these are resolved amicably. • Follow up the client trip till end. • Manage my team problem and distribute the daily tasks. • Managed daily office correspondence.

Travel CounselorFull Time

• Job Details:• Booking local and international tickets and arranging for hospitality needs of customers • Interacting with clients and vendors to maintain strong professional relationships • Communicating information about itineraries and fares with clients • Advising customers about proper travel planning • Dealing with customer complaints and ensuring these are resolved amicably