Basic Info

Ahmed Mostafa

9 years

Cairo, Egypt

Master's Degree

Manager

Work Experience

Area Manager - Client Relations & Community Management at Palm Hills Developments

Experience Details

Area Manager - Client Relations & Community Management

Customer Service/Support

Manager

• Interact with clients for collating/ evaluating requirements and communicate the team to the team for implementation
• Develop client relation strategies and lead client relations team to ensure that al processes, functions and systems are in place to provide premium service to clients.
• Develop innovative/ cost effective solutions based on client requirements for enhancing client satisfaction and organizational bottom lines
• Optimize resource utilization, streamline processes and implement various improvement initiatives to enhance operational efficiency
• Define/ implement effective client relations policy, guide client relations/ admin staff in implementing the same in day to day business transactions
• Resolve dispute, handle client complaints and answer all their queries
• Develop high-performing Client Relations team by providing guidance, coaching and on job training and ensure that the performance benchmark is maintained
• Follow up with various support teams and other departments in effectively resolving escalated issues
• Liaise with various departments for providing inputs for improving products and streamlining business operations
• Improvise CRM to various comprehensive reports
• Prepare/ present various status reports for the senior management team and other stakeholders to enable effective decision making
• Spearhead activities of the community management team in managing facilities and organizational infrastructure


Company Details

Palm Hills Developments

Cairo, Egypt

More than 1000 employees

Real Estate/Property Management

palmhillsdevelopments.com/

Oct 2014 to present (2 years 2 months)
Marketing & Customer Service Manager at Europcar Egypt

Experience Details

Marketing & Customer Service Manager

Customer Service/Support, Marketing/PR/Advertising , Operations/Management

Manager

 Opening two new stations in terms of expanding our distribution network and approaching new target segment of customers, in Heliopolis and Alexandria.
 Applying ECI new stations design to our existing in Sharm El Shiekh & Hurghada for a new and better branding.
 Applying ECI new uniform design for our front liners employees aiming for employee standardization.
 Implementing a customer cycle of service, this aims to minimize the operation time and delivers the customer a value added service.
 Developing new tangible marketing materials for our customers.
 Initiating a program for collecting and using our data base in an efficient way that generates profits (E-CRM).
 Utilizing on the award received by holding a campaign in the media. (Al Ahram major and secondary automotive newspaper)
 Attended the I. T. B. in Berlin as an Exhibitor, representing Europcar Egypt in 2012 & 2013.
 Attended the W.T.M. 2012 in London as an Exhibitor, representing Europcar Egypt

 Attended the Middle East and Africa regional meeting, intensive sales & marketing training course in our HQ based in Paris.
 Introducing a bulk SMS campaign, in terms of greeting our customers prior to their check-out and on their birthdays.
 Launching an online campaign to strengthen our domestic web-site, through an SEO program, Face book, Twitter, YouTube and LinkedIn.
 World Travel Award 2011 Winner (Africa Leading Car Hire), the only representative for Europcar International at the Ceremony along with our General Manager.
 Initiating & utilizing our global and domestic partnerships with our alliances in different sectors i.e.: banks, airlines, hotels, telecommunications, etc…


Company Details

Europcar Egypt (multinational)

Cairo, Egypt

101-500 employees

Travel and Tourism, Transportation

Europcar.com.eg

Oct 2009 to Sep 2014 (4 years 11 months)
Senior Corporate Sales at "CIL" Commercial International Life Insurance

Experience Details

Senior Corporate Sales

Sales/Retail, Accounting/Finance

Experienced (Non-Manager)

 My objective is to ensure that Corporate Group targets are met in a professional timely manner according to my assigned annual targets & deadlines.
 Responsible for acquisition of new corporate clients.
 Acquires referrals from existing accounts: Follows upon all leads within 48 hours of receipt in an effort to create new business for the channel.
 Completes CIL Corporate training as well as EISA Training knowing that passing both assessments is a must.
 Represents themselves, CIL with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times.
 Awareness and understanding of the financial services generally, insurance services specifically and CIL industry position and main competitors.
 Ability to persuade direct management on key business issues.
 Ability to observe and provide constructive feedback.
 Ability to communicate confidently in both oral and written forms, expressing and exchanging Ideas/thoughts/concerns clearly, communicate complex issues in a clear and logical way.
 Takes ownership of the accurate and timely completion of assigned target.


Company Details

"CIL" Commercial International Life Insurance

Cairo, Egypt

501-1000 employees

Insurance, Financial Services, Retail

cileg.com

Apr 2008 to Nov 2009 (1 year 7 months)
Financial Advisor "Retail Sales" at "CIL" Commercial International Life Insurance

Experience Details

Financial Advisor "Retail Sales"

Sales/Retail, Accounting/Finance

Entry Level

 Worked as a financial advisor trainee since April ’07 to September ’07 then promoted to financial advisor in October ’07 March ‘08.
 Selling the company products through 2 of the Commercial International Bank (CIB) branches (Four Seasons hotel, Nile Plaza, Nova Park) & (Semiramis Hotel) till September ’07.
 Selling the company products through 1 of the Commercial International Bank (CIB) branch (Four Seasons hotel, Nile Plaza, Nova Park) since October ’07.
 Prospecting and approaching customers entering the branch.
 Analyzing customer needs thereby determining the product mix that best suits them.
 Analyzing customers risk trend and explaining different investment funds, calculation methods, and fluctuations.
 Presenting products to the customers, handling their objections, following up with them when required and finalizing the sale.
 Handling customer problems and inquiries at the branch.
 Reporting activity at the branch to the home office.
 Carrying out presentations at prospective firms.
 To keep the policies in force via retention efforts, delivery of unit & benefit statement, addressing surrenders.
 To ensure quality sales and technical support to bank staff.
 To ensure that the necessary reports are submitted as procedure.


Company Details

"CIL" Commercial International Life Insurance

Cairo, Egypt

501-1000 employees

Insurance, Financial Services, Retail

cileg.com

Apr 2007 to Mar 2008 (11 months)
Corporate & Retail Sales at Allianz Egypt

Experience Details

Corporate & Retail Sales

Sales/Retail

Entry Level

 Selling of Allianz Insurance products to customers in Egypt.
 Clients include corporate groups and individual sales.


Company Details

Allianz Egypt (multinational)

Cairo, Egypt

More then 1000 employees

Financial Services, Insurance

N/A

Oct 2006 to Mar 2007 (5 months)

Education

MBA in Strategic Marketing

Education Details

MBA

Strategic Marketing

Arab Academy for Science, Technology and Maritime Transport, Egypt

A / Excellent / 85 -100%

MIS, Consumer Behavior, Supply Chain, Strategic Marketing, Promotion & Personal Selling, Statistics, Strategic Management, Marketing Management, International Marketing, Managerial Finance, HR.

Additional subjects: Contemporary Management, Accounting, Marketing Research, Operation Management.

Arab Academy for Science, Technology and Maritime Transport
2009 - 2011
BSc in Accounting

Education Details

BSc

Accounting

faculty of commerce english section helwan university, Egypt

C / Good / 65 - 75%

N/A

N/A

faculty of commerce english section helwan university
2002 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

B.B.C

Egypt

2002

A / Excellent / 85 -100%

N/A

B.B.C
2002

Training and Courses

Training/Course Details

Anti Money Laundry

Apr 2007

Egyptian Banking Institue

N/A

Training/Course Details

Advanced Presentation Skills

Apr 2008

CIL In-House training

N/A

Training/Course Details

Fresh Graduate Summer Program

Jul 2007

American Chamber Of Commerce

The course included modules such as verbal communication, negotiation skills, business writing, basic presentation skills & time management, in addition to, full Microsoft Office training program.

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdobe PhotoshopAdvanced Presentation SkillsAdvertising & PromotionAllianz EgyptAnti Money LaundryArabicArea Manager - Client Relations & Community ManagementBusiness DevelopmentBusiness-orientedConsumer BehaviourCorporate & Retail SalesCustomer ServiceCustomer-orientedEnglishEuropcar EgyptFinanceFinancial Advisor "Retail Sales"Financial ServicesFresh Graduate Summer ProgramHandles StressInsuranceInternetInternet ResearchInternet SearchMBAManagementMarketingMarketing & Customer Service ManagerMarketing ConsultancyMarketing ResearchMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordOnline TourismPresenterProperty ManagementReal EstateRetailSalesSenior Corporate SalesSocialStrategic MarketingSupportTransportationTravel And Tourism

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

3-5 years

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

More than 7 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

Strategic Marketing

Strategic Marketing

: Expert

: Extreme - I love it!

:

5-7 years

Sales

Sales

: Expert

: High

:

5-7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Online tourism

Online tourism

: Advanced

: Extreme - I love it!

:

5-7 years

Advertising & Promotion

Advertising & Promotion

: Advanced

: Extreme - I love it!

:

5-7 years

Management

Management

: Advanced

: Extreme - I love it!

:

5-7 years

Consumer Behaviour

Consumer Behaviour

: Advanced

: Extreme - I love it!

:

5-7 years

Insurance

Insurance

: Advanced

: Little

:

3-5 years

Marketing Research

Marketing Research

: Intermediate

: High

:

3-5 years

Marketing Consultancy

Marketing Consultancy

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Financial Services

Financial Services

: Intermediate

: Extreme - I love it!

:

3-5 years

Key Skills

Business-oriented, Presenter, Customer-oriented, Social, Handles Stress

Online Presence

eg.linkedin.com/pub/ahmed-hassan/33/774/ba2https://www.facebook.com/hassona629https://twitter.com/AhmedHassan6_85

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