AGOA REBECCA

Front Office Executive

• Job Details:Restocked supplies and submitted purchase orders to maintain stock levels. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Resolved customer problems and complaints. Maintained confidentiality of information regarding clients and company. Corresponded with clients through email, telephone, or postal mail. Provided clerical support to company employees by copying, faxing, and filing documents. Answered phone promptly and directed incoming calls to correct offices. Responded to inquiries from callers seeking information. Managed multiple tasks and met time-sensitive deadlines. Confirmed appointments, communicated with clients, and updated client records. Kept reception area clean and neat to give visitors positive first impression. Answered central telephone system and directed calls accordingly. Assisted with onboarding new clients and securing paperwork completion. Handled cash transactions and maintained sales and payments records accurately. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers. Maintained visitor log for entering and leaving facility for security purposes. Compiled information from files and research to satisfy information requests. Operated multi-line telephone system to answer and direct high volume of calls.

Office Assistant

• Job Details:Completed clerical tasks such as filing, copying, and distributing mail. Welcomed office visitors and alerted staff to arrivals of scheduled appointments. Interacted with customers by phone, email, or in-person to provide information. Delivered clerical support by handling range of routine and special requirements. Managed daily data entry and kept clerical information accurate and up-to-date. Assisted with budgeting and financial management to keep office operating within budget. Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time. Monitored security to help maintain equipment, data and information safety. Collaborated with various departments to complete assigned tasks. Ordered office supplies and kept office stocked with needed resources to operate smoothly. Scheduled and coordinated travel arrangements for office staff members. Prepared and edited documents to produce precise, accurate and professional communication. Organized events and meetings to maximize capacity and keep event venues running smoothly. Maintained and updated office records, both digital and physical.